WindStream Communications Manager-Local Operations in Daingerfield, Texas


  1. Manages technicians in the areas including but not limited to residential and business installation and repair, cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year.

  2. Manages functions involving Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; creates Construction Maintenance Requests (CMRs); monitors progress of OSP jobs and inspects after completion; monitors facility change orders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.

  3. Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status all during the day; monitors employee performance reports.

  4. Monitors adherence of safety practices: Provides and records safety training and hazard communications and ensures everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.

  5. Maintains DOT files: Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections.

  6. Monitors and controls expenses: Monitors controllable expenses; controls inventory levels in the office and on the technician’s vehicles.

  7. Monitors building, grounds, and vehicles: Inspects and maintains all building, grounds, and vehicles.

  8. Provides budget inputs: Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.

  9. Promotes positive company image to the public: Works with city official, county officials, and local customers to maintain a positive image of Windstream.

    1. Apply and support Windstream’s Cultural Beliefs; engage employees to strive toward reaching Windstream’s Goals.
  10. Performs other duties as assigned or deemed necessary.

    Knowledge, Skills and Abilities:

    Must possess ability to motivate employees in the areas of sales, increased revenue and productivity. Ability to manage people (HR knowledge); customer service oriented; knowledge of telephone operations; PC skills, positive attitude; good communication skills; perform multiple tasks; adapt to changing technology, workforce; team player.

Minimum Requirements:

College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.

Primary Location: *US-Texas-Daingerfield

Job Category: *Field Operations

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.

Requisition ID: 18000466