Oracle Database - Exadata - Senior Support Engineer in Dalian, China
Database - Exadata - Senior Support Engineer
We are looking to recruit a Senior Technical Support Engineer to the established Oracle Database Exadata support team. The successful candidate will be located in Dalian. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms . The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise
Works directly with global English or Chinese customers
Participates in standby rotation.
Participates in initiatives that improve overall product and documentation quality
Participates in product/platform testing
Drives improvements in product quality
Participates in Beta programs (test new database versions and associated features before it goes out in the market).
Serves as Situation Manager on highly sensitive Customer issues
Consults with Management in directing resolution of critical Customer situations
Consults with Customers on complex use of Oracle products
Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
Creation/Review of Knowledge Articles
Contribute significantly towards the “My Oracle Support” Database communities.
Analyzes work load, determines best practices and implements changes to improve productivity
Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Desired Skills and Experience
Who are we looking for?
Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.
Greater than four years of industry experience
We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. General awareness on rest of the areas mentioned below will be an added advantage. Operating systems expertise / System Administration will be an added advantage.
Database architecture knowledge and administration
Experience with clustering technologies from different vendors
Thorough understanding of the Oracle database features
Extensive hands on interaction with large Database management systems
Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.
Performance Tuning, Parallel query, Query tuning
General UNIX/Linux/Windows concepts & Administration
Managing Kernel Parameters, Partitioning and File systems
Self-driven and result oriented
Strong Problem solving/analytical skills
Strong customer support and client relation skills.
Effective communication (verbal and written in English and Mandarin)
Focus on relationships (internal and external)
Strong willingness to learn new things and share them with others
Confident and decisive
Coaching/knowledge transfer Ability
Ability to write technical Bulletins
A successful candidate will also have
Excellent persuasive communication and presentation skills
Ability to coordinate the resolution of escalated or high priority customer issues
Fluency in Mandarin and English
Flexibility to rotate for standby coverage at night or weekend
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job Type: Regular Employee Hire
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