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Oracle Database - Exadata - Senior Support Engineer in Dalian, China

Database - Exadata - Senior Support Engineer

Preferred Qualifications

Job description

We are looking to recruit a Senior Technical Support Engineer to the established Oracle Database Exadata support team. The successful candidate will be located in Dalian. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms . The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise

Ÿ Works directly with global English or Chinese customers

Ÿ Participates in standby rotation.

Ÿ Participates in initiatives that improve overall product and documentation quality

Ÿ Participates in product/platform testing

Ÿ Drives improvements in product quality

Ÿ Participates in Beta programs (test new database versions and associated features before it goes out in the market).

Ÿ Serves as Situation Manager on highly sensitive Customer issues

Ÿ Consults with Management in directing resolution of critical Customer situations

Ÿ Consults with Customers on complex use of Oracle products

Ÿ Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

Ÿ Creation/Review of Knowledge Articles

Ÿ Contribute significantly towards the “My Oracle Support” Database communities.

Ÿ Analyzes work load, determines best practices and implements changes to improve productivity

Ÿ Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Desired Skills and Experience

Who are we looking for?

QUALIFICATIONS

Ÿ Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

Ÿ Greater than four years of industry experience

TECHNICAL SKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. General awareness on rest of the areas mentioned below will be an added advantage. Operating systems expertise / System Administration will be an added advantage.

Ÿ Database architecture knowledge and administration

Ÿ Experience with clustering technologies from different vendors

Ÿ Thorough understanding of the Oracle database features

Ÿ Extensive hands on interaction with large Database management systems

Ÿ Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.

Ÿ Performance Tuning, Parallel query, Query tuning

Ÿ Networking

Ÿ Partitioning

Ÿ Database Security

Ÿ Enterprise Manager

Ÿ General UNIX/Linux/Windows concepts & Administration

Ÿ Managing Kernel Parameters, Partitioning and File systems

PERSONALATTRIBUTES

Ÿ Self-driven and result oriented

Ÿ Strong Problem solving/analytical skills

Ÿ Strong customer support and client relation skills.

Ÿ Effective communication (verbal and written in English and Mandarin)

Ÿ Focus on relationships (internal and external)

Ÿ Strong willingness to learn new things and share them with others

Ÿ Influencing/negotiating

Ÿ Team player

Ÿ Customer focused

Ÿ Confident and decisive

Ÿ Enthusiasm

Ÿ Flexibility

Ÿ Coaching/knowledge transfer Ability

Ÿ Ability to write technical Bulletins

A successful candidate will also have

Ÿ Excellent persuasive communication and presentation skills

Ÿ Ability to coordinate the resolution of escalated or high priority customer issues

Ÿ Fluency in Mandarin and English

Ÿ Flexibility to rotate for standby coverage at night or weekend

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Job: Support

Location: CN-CN,China-Dalian

Job Type: Regular Employee Hire

Organization: Oracle

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