IBM Fin & Admin Delivery Manager in DALIAN, China

Job Description

Job description

Key responsibilities include:

Managing client expectations

Operational excellence and team management

Training, Quality & productivity

Customer Service

Core Tasks:

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction? Establish & Manage Relationships / Engagement with the Clients / Onshore Teams? Oversight of team – organizes resources, sets goals, carries out strategy from DM, PMO and client on a day to day basis; reporting responsibilities? Responsible for following agreed governance model, escalation & communication plan? To ensure team members achieve agreed standards in relation to their job assignments.? To ensure training of new staff on the corporate policy, delegation of authority software and the AP/AR/R2R basic processing rules to be adhered to.? To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules.? To monitor and document work schedule of staff and absences.? Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth ? Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.? Ensure that all audit related issues are brought to a close? Identify and drive continuous improvements and initiatives in process? Coach & mentor Team lead so that they are able to manage their teams better? Hiring of leads and staffs, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management? To ensure a professional level of communication to all parties.? To ensure that all internal customer queries are followed up on a timely basis? To act as a help desk for the business with regards to AP/AR/R2R processes and policies.? To be the Key contact for all problems and queries with specific business assigned.

Preferred

Master's Degree

At least 10 years experience in Shared Services Finance related experience

At least 5 years experience in Team management, scope at least 30 members

Certified in Accountant/CPA

Additional information

Requirements:

Very good finance and accounting skills

Excellent people management skills, Problem solving, analytical and data entry mastery

Excellent verbal and written communications skills in English or Korean bilingual will be preferred

Ability to handle pressure

Strong external and management reporting skills

Ability to manage client reviews & presentation

Required Technical and Professional Expertise

Finance background,Fluent English written skill

Preferred Tech and Prof Experience

BPO finance work experience,SAP knowledge

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.