AT&T Business Analyst - Design Technology Organization in Dallas, Texas

You have the unique opportunity to be a part of a transformational team that will promote new process innovation within AT&T, through design thinking.

The Design Technology team acts as a startup inside AT&T. This highly talented team will create irresistible experiences and desirable products using customer centric iterative design. In this high- paced, creative environment, we know that our people will make all the difference in our success. We need energy, curiosity and a relentless interest in creating the best customer experience!

We are seeking a talented, self-directed Business Analyst to support analytical needs of the Design Technology Team.

We need someone with extensive experience in developing core metrics and key performance indicators for organizations and development of analytic insight. You should be passionate about developing insights, setting high standards, providing information that enables strategic decision-making. You should be able to work with leaders and clients to develop and define key business questions, then work backwards to deliver reporting and visualization that tell an effective story. We are looking for someone that is excited about working with data and skilled to expose us to the opportunities of data driven analysis. We need someone that is passionate about collaborating with all partners to create a storyboard of success stories that help us scale Design.

This role will support the organization by being focused on a range of business process improvement initiatives. This position will support multiple initiatives and have responsibility to elicit, analyze, validate, and verify new and existing projects.

  • Support the analytical needs of the organization including routine reporting, creation of dashboards and scorecards, and ad-hoc reporting

  • Partner with Design Technology Leader to scope and set project priorities and sequencing, milestone planning, and resource allocation needs to execute against business area objectives.

  • Plan and drive the execution of design projects from inception to completion. Own the creation and management of project plans, implement an effective system of project status tracking, manage stakeholder expectations

  • Serve as the go-to point of contact for tracking and reporting on in-flight project status and priorities, roadblocks, and dependencies. Make sure interdependencies are understood and planned for. Balance competing priorities and adjust resources as necessary

  • Lead projects to provide analytic insights that support our business clients' needs to drive change

  • Utilize various analytical methods to provide all stakeholders with analysis, insight and direction that will move the needle on our key business metrics of success

  • Develops all performance metrics and reports and

  • Ensure that the quality and timeliness of analytic deliverables to meet and exceed the Design Technology team expectations

  • Prepares Monthly Operating Review (MOR) and other required presentations

  • Manages the annual planning cycle and all required data

  • Provides predictive analysis to understand potential business risks and opportunities

  • Use of strong communication and presentation skills to identify the business problem, negotiate a proposed solution, execute, present, track and implement the solution

  • Support the creation of business plans to support new opportunities and drive strategic decision making

  • Document requirements in form of use cases, user stories, and business rules

  • Provide revenue projections and opportunity cost analysis to product managers and business leaders

Basic Qualifications

  • Bachelor’s degree in business, finance, economics, mathematics, computer science, or other highly quantitative fields

  • 5 + years of professional work experience in business analytics or business intelligence

  • Advanced skills in MS Office, particularly Excel

  • Proficiency in writing intermediate to complex SQL queries

  • Proficiency in self-service BI platforms, particularly Tableau

  • Experience gathering business requirements and developing scorecards and dashboards to surface meaningful KPIs and actionable intelligence to senior leaders