HCA, Hospital Corporation of America Director of Patient Experience in Dallas, Texas

_Director of Patient Experience_ _Medical City Dallas_ _ _ *_Founded in 1974, Medical City Dallas Hospital is recognized for its state-of-the-art medical facilities and commitment to excellence in patient care. Offering nearly 100 specialties, we are conveniently located in the heart of North Dallas at Forest Lane and Central Expressway (US 75), just 15 minutes from downtown Dallas and a short drive from North Dallas suburbs. Find driving directions.

Our medical team consists of more than 1,200 physicians, many of whom are recognized as the world’s best in their specialties. Patients travel to Medical City from all over the United States and more than 75 other countries for the sophisticated treatment offered by our 400 in-house physician specialists. Medical City offers a full-service adult hospital and pediatric hospital, with separate adult and pediatric emergency rooms, as well as numerous outpatient clinics and diagnostic centers. Our providers have access to state-of-the-art technology and are pioneering new medical procedures every day to accommodate patient needs.

We operate as a 796-bed tertiary care center, and we hope from the moment you walk through our doors, you will notice the Medical City difference. Our staff is passionate about their work and committed to providing excellent patient care. This has allowed Medical City to become a place where healing, compassion, humanity and simple kindness are celebrated daily. _*

The Director of Patient Experience serves as the stakeholder champion for setting the service culture for the organization to improvement of satisfaction results across all customer groups in the Medical Center. The Stakeholder champion manages data sets and reports related to customer satisfaction. These functions include: planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer satisfaction and related projects. Responsible for planning, organizing, coordinating and directing all functions of the department(s) in order to meet the stated mission, vision and values of Medical City Dallas. It is expected that the Director will effectively operate the department, continue the improvement of the department's processes and outcomes, comply with hospital and corporate policy and procedures, efficiently manage finances and resources, promote teamwork and customer satisfaction, and integrate the department services into the organization's overall plan for the delivery of care and service.

_Qualifications_

• Bachelor’s Degree required • Master’s Degree preferred • 5 years healthcare management & customer relations experience, or comparable leadership background

Job: *Directors & Managers

Title: Director of Patient Experience

Location: Texas-Dallas-Medical City - Dallas

Requisition ID: 01505-100743