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IBM Enterprise Operations Center Change Manager in DALLAS, Texas


IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

Your Role and Responsibilities

As a member of the Cloud Shared Services (CSS) program, the Enterprise Operations Center (EOC) Change Manager will support projects and customers within the IBM CSS program. The Change Manager (CM) reviews, approves/denies, schedules, and notifies all impacted parties of the requests for change. Normal functional duties of the CM include, but are not limited to the following:

  • Reviewing, filtering, classifying, and approving/denying all submitted RFCs

  • Chairing periodic (that is, weekly) Change Advisory Board (CAB) review meetings

  • Maintenance Window activities scheduling and monitoring

  • Coordinating the request for the change approval process

  • Preventing potential conflicts by maintaining a Forward Scheduling of Change

  • Ensuring that only authorized changes are approved and implemented, that changes are implemented in an acceptable timeframe in accordance with business requirements, and that changes are closed

  • Generating regular and accurate Change Management reports

  • Providing metrics for improving the Change Management process

  • Coordinating timely communications to stakeholders and others who may be impacted prior to implementing a change

  • Candidate must possess a US “Public Trust” clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance

Change is necessary and inevitable for the needs of the business. As such, the Change Manager provides a controlled method to ensure that required changes are submitted, reviewed, approved, scheduled, and implemented with minimal disruptions to normal operations.

Work location: Dallas, TX, Raleigh NC, Boulder, CO or Herndon, VA

Required Technical and Professional Expertise

  • Experience in IT process and change management administration – 2 years of experience

  • Ability to communicate (both orally and written) effectively to various audiences

  • Ability to create and follow documented Standard Operating Procedures

  • Ability to follow documented Change Management Process

  • Ability to work within a ticketing system; updating and creating tickets

  • Excellent teamwork skills

Preferred Technical and Professional Expertise

One or more of the following skills:

  • ITIL Experience – Incident, Problem and Configuration Management – 1 year

  • Experience with incident management process – 1 year

  • Experience with service coordination – 1 year

  • Experience with SLA’s or equivalent documentation 1 year

  • Experience with business and IT requirements – 1 year

  • Experience working in an enterprise cloud operations environment – 1 year

  • Ability to create formal documentation for change administration, operations, and maintenance

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM


Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

Skill development: helping our employees grow their foundational skills

Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations

Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

About IBM

Corporate citizenship

With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

Location Statement

US Citizenship required.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.