IBM Enterprise Operations Center Change Manager in DALLAS, Texas
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
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The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.
Your Role and Responsibilities
As a member of the Cloud Shared Services (CSS) program, the Enterprise Operations Center (EOC) Change Manager will support projects and customers within the IBM CSS program. The Change Manager (CM) reviews, approves/denies, schedules, and notifies all impacted parties of the requests for change. Normal functional duties of the CM include, but are not limited to the following:
Reviewing, filtering, classifying, and approving/denying all submitted RFCs
Chairing periodic (that is, weekly) Change Advisory Board (CAB) review meetings
Maintenance Window activities scheduling and monitoring
Coordinating the request for the change approval process
Preventing potential conflicts by maintaining a Forward Scheduling of Change
Ensuring that only authorized changes are approved and implemented, that changes are implemented in an acceptable timeframe in accordance with business requirements, and that changes are closed
Generating regular and accurate Change Management reports
Providing metrics for improving the Change Management process
Coordinating timely communications to stakeholders and others who may be impacted prior to implementing a change
Candidate must possess a US “Public Trust” clearance, Secret (or higher) clearance, or be able to obtain a Public Trust clearance
Change is necessary and inevitable for the needs of the business. As such, the Change Manager provides a controlled method to ensure that required changes are submitted, reviewed, approved, scheduled, and implemented with minimal disruptions to normal operations.
Work location: Dallas, TX, Raleigh NC, Boulder, CO or Herndon, VA
Required Technical and Professional Expertise
Experience in IT process and change management administration – 2 years of experience
Ability to communicate (both orally and written) effectively to various audiences
Ability to create and follow documented Standard Operating Procedures
Ability to follow documented Change Management Process
Ability to work within a ticketing system; updating and creating tickets
Excellent teamwork skills
Preferred Technical and Professional Expertise
One or more of the following skills:
ITIL Experience – Incident, Problem and Configuration Management – 1 year
Experience with incident management process – 1 year
Experience with service coordination – 1 year
Experience with SLA’s or equivalent documentation 1 year
Experience with business and IT requirements – 1 year
Experience working in an enterprise cloud operations environment – 1 year
Ability to create formal documentation for change administration, operations, and maintenance
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
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Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
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In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.
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US Citizenship required.
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