PwC Experience Center - Strategy Director in Dallas, Texas

A career in our Experience Strategy practice, within Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.

We help our clients synthesise user insights and customer experiences to develop strategies with designers and technologists that make a meaningful impact on product offerings. In joining, you’ll be a part of unique offering that helps our clients bridge the gap between product design and how customers react to it, ultimately creating a more positive experience for our clients customers.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines

  • Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors

  • Identifying and discussing key issues with our clients to identify potential opportunities

  • Responsibility for a majority of day to day client communications

  • Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria

  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team

  • Responsibility for management of engagement financials

  • Helping to grow and develop our team through hands on training and coaching

Preferred skills

  • Demonstrates proven expertise and success in the execution and management of multiple, simultaneous digital strategy engagements, including delivery of personas, content strategy, user experience, optimization, analytics, social and mobile strategy, emphasizing the following: Providing guidance throughout activities as an account team partner and thought leader, owning the strategic direction of accounts and application of process.Establishing SOWs are followed explicitly, timelines and commitments are met for each client, all client work is conducted under a broader business or strategic context, understand the business context of the engagement. Demonstrates proven expertise and success in roles designing and directing research methodologies, including leveraging the following expertise to uncover patterns and themes that lead to consumer and market insights: Quantitative and research acumen Business models and strategic marketing Strategy process, frameworks, models and strategic marketing and solutions.Demonstrates a proven extensive track record of success and expert-level abilities leading and managing multiple digital marketing-related business development opportunities and/or engagements from pre-sale and initial scoping through final delivery and signoff. Demonstrates proven expert-level ability to develop strategy; as well as write, communicate, facilitate, and present cogently; to and/or for all levels of industry audiences, clients and internal staff and management.Demonstrates proven expert-level abilities to identify and address client needs, which include the following: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection. Demonstrates proven expert-level abilities and success as a team leader that include the following: leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.