CBRE HR Service Center Process Coordinator in Dallas, Texas
The purpose of this position is to serve as the main administrative and support contact for the Human Resources Service Center (HRSC). Manages the HR Service Center email inboxes and routes service tickets correctly and timely according to the service model.
Demonstrates the ability to take ownership and to escalate to other areas of the HR Operations team when appropriate.
Understands and applies concepts of processes, procedures, workflows, and practices required to effectively resolve issue(s) in a timely and accurate manner.
Researches, analyzes and resolves issues utilizing the PeopleSoft application and other internal reference materials.
May perform administrative duties specific to department such as conducting research, creating and updating documents, and preparing collateral materials.
Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
Ensures policies and procedures are kept up-to-date and provides input for ideas and suggestions to improve workflow processes.
Responsible for general office administration as needed.
Position may be required to work on special projects/initiatives and assist with inbound call volume as needed.
Other duties may be assigned. No formal supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma required.
Associates degree preferred.
Minimum of 1-2 years of related experience and/or training preferred but not required.
Combination of education and work experience will be considered.
Ability to comprehend and interpret instructions, correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to customers, internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and commissions.
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Requires basic analytical skills. Intermediate skills with Microsoft Office Suite.
Experience in PeopleSoft and ServiceNow a plus but not required.
Must be able to manage multiple group email boxes simultaneously.
Must be organized and able to prioritize competing duties.
Decisions are made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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