Marsh & McLennan Office Technology Manager - Marsh & McLennan Companies Corporate in Dallas, Texas
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world’s leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 50,000 employees worldwide and annual revenue of approximately $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.
Marsh & McLennan Companies Corporate serves as an internal business function providing infrastructure and operational services to our family of companies. Through a shared vision and best practices, we provide efficient and sustainable solutions to meet internal customer business needs. We are looking for talented and motivated individuals to join our team!
As an Office Technology Manager in the Distributed Operations Department of Marsh & McLennan Companies Corporate, you will be responsible to coordinate, manage and perform technology support for office environment across multiple operating companies. You will also be responsible to provide guidance for technical solutions that address business and office requirements. And provides support to end users by installing and assisting with the operation of their workstations, business applications, and related equipment. The successful candidate will manage staff performance and the quality of service provided. Responsibilities:
Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software Assists in the setup and operation of audio visual hardware as required by end user Determines appropriate hardware and software based on corporate policy and end user requirements Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues Escalates incidents and questions to appropriate support groups Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves May assist in administration and maintenance of technology infrastructure components May assist in installation, maintenance, troubleshooting and repair of office telephony systems Manages field support operations through internal staff and external vendor support groups within assigned office(s) Manages support for all office infrastructure technologies across all tiers within agreed timeframes or SLAs Ensures infrastructure systems are maintained in accordance with service owner guidelines and are in compliance with Business Continuity agreements Ensures staff follows operational guidelines, principles, and processes as described by senior management Collaborates with peers and senior managers to define, enhance, and adhere to defined processes for all operational tasks Conducts periodic reviews to ensure compliance with regulatory guidelines, MGTI and operating company policies, and best practices within MGTI and IT industry standards Proactively meets with office leadership on a quarterly basis and reports up to MTM/RTM. Follows up on quarterly meetings and shares results with MTM/RTM Participates in local office leadership meetings as appropriate Provides expert advice and consultation to colleagues Escalates strategic issues and requests through MTM/RTM Directly participates or assists RTM in approved MGTI projects Coordinates local “projects” such as moves, acquisitions, etc Provides coaching and mentoring to subordinates Performs staff performance and salary reviews Provides input for budgeting, improving processes and maintaining standards Manages activities of outsourced staff (as applicable) and follows up on service issues Works with HR managers and senior staff to document and remediate performance issues with staff and takes appropriate follow-up actions Uses corporate incident management system to record and track all support work Maintains accurate hardware and software records for corporate assets Performs time tracking tasks as required Assists with the procurement of hardware and software Supports team’s abilities and functions through positive customer relations Contributes to the improvement and enhancement of processes and procedures Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members Performs related duties as assigned by management Qualifications Bachelor’s degree in a technology related discipline; OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline Minimum of three years related work experience; five years preferred Minimum of one year management experience; OR demonstrated leadership abilities Knowledge of company desktop operating systems and software Knowledge of standard computer hardware Superior customer service skills Ability to work within a team environment Ability to independently plan, organize and prioritize one’s own activities Ability to express ideas clearly in both written and oral communications Ability to coach and develop subordinates to encourage high performance Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE) Ability to work in a typical office environment Ability to lift and move desktop and other related hardware Frequent, local travel may be required depending on location Occasional, distant travel may be required Occasional evening and weekend work may be required Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. DAL001TR-en