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CBRE Operations Continuous Improvement Manager, Strategic Transformation Office in Dallas, Texas


The purpose of this position is to lead the day to day execution of a consulting or internal client delivery project in the areas of operational and process excellence and/or M&A integration and value capture while guiding and developing individual team members. The primary goal is to support and manage a team partnering with CBRE departments to drive impactful business results that change the top and bottom line.


Leverage consulting and overall experience to generate insights that shape STO value proposition to enable clients’ strategic agenda and management dialogue.

Play a lead role structuring, completing and delivering written client presentations— “owning” important presentation sections while actively providing relevant business/functional expertise during internal and client meetings.

Play a lead role structuring and driving work, with clear responsibility for distinct work module(s).

Actively provide relevant business/functional expertise during internal and client meetings, demonstrating creativity, resourcefulness and pragmatism while pursuing improvements towards quality delivery and client outcomes.

Lead effective adoption STO’s tools, methodologies and accelerators during client engagements and playing an active role developing and documenting new STO intellectual capital.

Lead STO’s overall relationship management with project delivery team during client engagements.

Proactively scan for potential issues and conflicts and seek senior STO involvement towards addressing.

Lead thoughtful integration of relevant industry trends, Line of Business and functional knowledge to shape client work, unique insights and practical/actionable recommendations.

Viewed by clients as an emerging expert in relevant Line of Business and at least one functional area (operational process excellence or M&A).

Lead documenting and leveraging STO IC and credential in relevant Line of Business and functional skill areas.

Play an active role expanding STO’s knowledge base via content research and expert network development and in CBRE’s corporate innovation and knowledge management initiatives—beyond STO-specific initiatives.

Other duties as assigned.


No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree in finance, business administration, economics, technology, industrial engineering, organizational psychology or related fields with a minimum of 4-7 years related work experience.

Master’s degree with real estate or other financial service industry experience and general leadership experience are preferred.


Certification in the following disciplines are preferred:

• Lean Six Sigma

• Agile Methodology Certification (i.e. CSM)


Excellent written and verbal communication skills.

Strong organizational and analytical skills.

Ability to provide efficient, timely, reliable and courteous service to customers.

Ability to effectively present information.


Requires advanced knowledge of financial terms and principles.

Ability to calculate intermediate figures such as percentages, discounts, and commissions.

Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret complex documents.

Ability to solve problems involving several options in situations.

Requires advanced analytical and quantitative skills.


Comprehensive understanding of successful transformational initiatives:

Value agenda and business case development

Operational and Process Excellence

Organizational Design and Enablement (talent strategies,

change management training, etc.)

Proficiency in developing change management artifacts / tools in support of strategic objectives (Ability to resource plan, Advanced problem solving)


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans