Bank of America Treasury Account Manager in Dallas, Texas

Job Description:

Treasury Account Managers are responsible for managing the day to day relationship of our clients whose product/transaction needs to not necessitate local coverage and can be better served centrally. The primary responsibilities include retaining existing revenue, seeking opportunities to deepen solutions per relationship, manage pricing & profitability, and direct phone-base clients calling.

The TAM will liaise regularly with local IAs on fulfillment request & dedicated Bronze Servicing member for service requests. The TAM is responsible for coordinating regular relationship review meetings with the client team and will look at any process inefficiencies, improvements and industry initiatives that would benefit the client.

If a client complexity increases necessitating local coverage and whereby changing Treasury coverage would not impact the client relationship, the TAM would facilitate an appropriate hand-off to a local coverage TSO.

Responsibilities include but not limited to the following:

Maintain strong client & internal relationships / direct client engagement

  • Manage the day to day treasury client relationship

  • Build trust with the client and expand existing relationship through regular contact

  • Maintain a strong working relationship with the client team

  • Actively engage in account planning exercises

  • Identify cross-sell opportunities through account analysis & regular client interaction

  • Help client to navigate the bank within GTS and other areas of the bank

  • Manage client escalations and keep internal team informed

  • Coordinate service reviews in partnership with Servicing and Fulfillment (every 3 months where possible)

Revenue

  • Protect and grow revenue

  • Monitor revenue on closed deals to ensure revenue realization

  • Perform monthly revenue analysis for all clients in portfolio – manage revenue attrition accordingly & prevent revenue leakage

  • Conduct internal profitability and pricing reviews – take action accordingly

Client Fulfillment / new business requests

  • Manage additional business requests or modifications to existing client structure

  • Ensure active engagement of deals in implementation and drive revenue ramp up for new business won “mandate to close”

  • Attend complex implementation calls as required - escalate potential roadblocks early

  • Ensure service and fulfilment related requests/queries are directed to the relevant teams accordingly

  • Respond to all client and partner requests in a timely manner and keep stakeholders up-to-date on progress

Manage pipeline

  • Manage all deal stages on Navigator for Account Manager originated deals

  • Enter all TAM led deals in Navigator

  • Ensure deal status is updated regularly

Pricing

  • Maintain pricing for clients (pricing changes, new services) and ensure all products and services are billed accordingly

  • Conduct regular pricing and interest rate reviews

Request for Proposal (RFP) Processes

  • Manage re-bids

Other

  • Create and maintain account schematics

Required skills

  • 4-5 years of work experience in the treasury management field

  • B.S. or B.A. degree

  • Strong and demonstrated client facing skills; able to clearly communicate and influence clients and business partners over the phone/virtually

  • Working knowledge of Bank of America operating platforms (IMPACS, BOSS/FAST, Interact, Navigator, GFO)

  • Working knowledge of GTS products, capabilities and applicability to various client segments

  • Strong client selection discipline and understanding of Risk Framework; Proficient in identifying and managing appropriate risk

  • Ability to grow relationships and identify new revenue opportunities and pursue

  • Experience of maintaining high touch clients

  • Effective communication with client and internal business partners, verbally and in written form

  • Ability to identify and escalate potential issues early

  • Ability to prioritize and manage a portfolio clients

  • Strong organizational skills and time management

Personal Attributes

  • Passionately curious – motivated by understanding client relationships, areas for growth, efficiencies and making practical, meaningful suggestions to simplify and improve

  • Courageous; innate comfort in challenging status quo, debating issue that negatively impact client experience and shareholder value

  • Demonstrates accountability end-to-end, irrespective of issue, ability to coach/mentor junior associates and work independently

  • Knowledge of bank network and effective business partnering

Posting Date : 03/27/2018

Location :

Dallas, TX, BANK OF AMERICA PLAZA, 901 MAIN ST,

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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