Hilton Senior Service Support Attendant 资深服务支持员—Hilton Garden Inn Dandong 丹东希尔顿花园酒店 in Dandong, China
A Senior Service Support Attendant with Hilton Garden Inn and Suites is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.
What will it be like to work for this Hilton Brand?
Hilton Garden Innﾙ is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today's busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they're on the road.
If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Innﾙ. Because itﾒs with the Hilton Garden Innﾙ where we speak success and where our Guests succeed.
What will I be doing?
As Senior Service Support Attendant , you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Senior Service Support Attendant would also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage the Housekeeping office
- Receive all incoming calls and respond accordingly
- Allocate room and task lists to team members
- Ensure keys are issued in line with security procedures
- Log and store all lost property after each shift; send lost property to guests in line with procedures
- Manage guest requests and enquiries immediately
- Ensure all relevant guest information is communicated to Housekeepers
- Carry out administrative and IT duties
- Organise and control extra duties and special tasks
- Report all necessary ENGntenance daily and log all jobs
- Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear and consistent to all shifts
- Control staff dry cleaning and guest laundry in and out of the department
- Update system regularly to give maximum room return to the hotelﾒs active inventory
- Handle emergencies if and when they occur in the department
- Ensure all team members adhere to Health and Safety Regulations
- Carry out any other reasonable task set by the Hotelﾒs Management
What are we looking for?
A Senior Service Support Attendant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- IT proficient
- Excellent organisational and planning skills
- Accountable and resilient
- Good communication and telephone skills
- Ability to work under pressure
- Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hotel housekeeping experience
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Garden Innﾙ --- where we speak success.
- Hundreds of locations, with over tens of thousands of rooms
- Numerous projects in development, worldwide
- Herman Miller Mirraﾮ desk chairs complement our stylish work areas
- Sleep deep with the Garden Sleep Systemﾮ bed
- Fitness Centers featuring Precorﾮ training equipment
- Hilton Garden Inn has consistently been recognized as the Best Mid-Scale, Full Service brand in key consumer awards
Job: Housekeeping and Laundry
Title: Senior Service Support Attendant 资深服务支持员—Hilton Garden Inn Dandong 丹东希尔顿花园酒店
Requisition ID: HOT0138Y