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Cummins Inc. Placement - Engineering Customer Support in Darlington, United Kingdom

Placement - Engineering Customer Support


Working under the guidance of the Customer Support Manager, the student will be involved in all aspects of the Customer Support group; assisting to provide technical support for Cummins Automotive products and integrated Emission Solution technology throughout Europe.

§Supporting the identification, resolution and implementation of fixes on key product issues with Automotive Original Equipment Manufacturers (OEMs)

§Initial data capture and Warranty claim information processing.

§Site visitation and field investigation for potential product issues.

§Supporting OEM account teams in finding resolutions to Customer issues.

§Component failure assessment and processing.


  • Study of an applicable Engineering degree; Mechanical, Automotive biased.

  • Excellent computing skills; Experience with Microsoft Office desirable.

  • Good team working, communication and task prioritization.

  • Enthusiasm and interest in Engineering required

  • The successful candidate needs to have full driver’s license and be prepared to travel weekly within the UK

  • Starting with a comprehensive induction programme, throughout the placement you will be provided with training in sector specific technologies as well as general training in areas such as soft skills

  • Emerging product problem identification and definition.

  • Hands on failure analysis and site investigations (Driving license advantageous)

  • Use of electronic service tools for Cummins products.

  • Identification of Key Customer issues through data analysis.

  • OEM warranty processing and development.

  • Working with OEM’s, Customers, Suppliers and Distributors Globally.

At Cummins, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.


Primary Location United Kingdom-England-Darlington-UK, Darlington, Cummins Engine Co Ltd

Job Type Cooperative / 12 Month Placement

Recruitment Job Type Student - Cooperative/12 Month Placement

Job Posting Mar 28, 2019, 4:24:38 AM

Unposting Date Ongoing

Req ID: 180006V0