Marsh & McLennan Senior Relationship Manager in Denver, Colorado
This position is responsible for retaining and growing satisfied client relationships, expands product offerings, maintains a profitable book of business, and implements and integrates expanded products and new clients.
This position is the leading client executive on a regional or national basis. Handles high volume, most complex accounts with multiple lines of coverage. Identifies additional opportunities for cross selling and expanding products. Available to assist Sales Professionals in new client presentation. Acts as a leader and mentor to other Voluntary Benefits Consultants.
Retains and expands existing client relationships and has oversight responsibilities for the implementation of new clients.
Identifies key decision makers and determines the services, products and combinations that will best serve and address the client issues and objectives.
Leads the development of optimum project and expansion solutions for the client.
Negotiates renewals with the client/carrier for the efficient delivery of services at profitable fee or commission levels.
Ensures the full scope of services are priced appropriately for client expansion opportunities Maintains and manages client profitability.
Travel is required to lead client meetings and presentations.
Reports at-risk accounts; develops and executes client retention strategies. Effectively develops opportunities, client relationships and gains new business. Responsible for year over year growth of business through preservation of renewal business, business expansion, and meeting the organization’s profitability and budget goals.
Documents the scope of service and compensation in a Client Service Agreement/Statement of Work by working with legal and negotiating with client to execute the contract. Creates a client-specific business plan to ensure growth, retention, and expansion goals are met. Seeks feedback products, projects, and services through ongoing client dialogue. May be requested to assist Sales Professionals with prospective clients. Coordination with internal operational departments to ensure service levels meet or exceed client expectations and protect the firm from Errors & Omissions (E&O). Ensures quality of deliverables and enforcement of critical deadlines through effective communication. Facilitates communication between the client and the service team members locally and nationally. Communicates with each team member, promoting and encouraging a positive team atmosphere. Ensures that Transparency and Disclosure, Best Practices and quality standards are adhered to in all aspects of the practice and is responsible for all contractual and regulatory compliance.
Works with compliance department to follow up and monitor quality standards. Aside from Denver, this position can be based in other Mercer Offices or be virtual. QualificationsBachelor’s degree Minimum of twelve years of voluntary and/or executive benefits industry experience with background in client management, sales, or benefits administration. Experience managing complex client relationships.
Ability to set and manage client expectations.
Demonstrated ability to lead others in a high visibility client environment.
Ability to work independently and lead cross-functionally.
Proven ability to exercise sound judgment and strong problem solving skills.
Effective written and verbal communication skills, including the ability to communicate information concisely internally as well as externally with satellite locations and external clients.
Demonstrated negotiation and presentation skills.
Strong financial acumen and analysis skills.
Proven project management skills with the ability to execute and follow through on projects to completion.
Demonstrated ability to manage multiple priorities, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required.
Must demonstrate strong active listening, sensitivity to audience, and follow-up skills.
Must demonstrate professional and ethical business practices, adherence to company standards, and a commitment to personal and professional development.
Strong computer skills and the ability to navigate through multiple systems without assistance.
Proficiency in Microsoft Office; intermediate Excel skills required.
Life & Health and Personal Lines licenses must be obtained. Core competencies include:
Building and Maintaining Relationships
Communicating with Impact Service Orientation
Life & Health and Property & Casualty insurance licenses required Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 22,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 60,000 colleagues and annual revenue over $13 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies is also the parent company of Marsh, which advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions; Guy Carpenter, which develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities; and Oliver Wyman, which serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer. Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. R_020579-en