Wells Fargo Analytic Consultant 5 - Wholesale Customer Excellence Analytics in Des Moines, Iowa

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our nine major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and the Investment Portfolio. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

The WRS&I Insights and Reporting team provides reporting and analytic support across the various Wholesale LOBs. The team functions as a key central analytic and reporting function for relationship and sales growth, and provides insight into Wholesale-wide metrics and reporting needs, looking for innovative analytic solutions to support business growth.

This team conducts a variety of analyses and reporting such as segmentation, product depth, opportunity identification and sizing, spatial analyses, and predictive and expert modeling. Analyses and reports support strategic growth, marketing, prospecting, attrition, and any other areas where businesses may need analytic/reporting support. Additionally this team supports senior leader presentations and ongoing reporting needs for Wholesale and its lines of business.

This position will be a senior analytic consultant within WRS&I, dedicated to supporting the Wholesale Customer Excellence team, part of the Wholesale COO, specifically around complaints and voice of the customer work. This individual will work in partnership with the Wholesale Customer Excellence team and multiple Wholesale lines of business to identify, develop and perform analytical, statistical modeling, and/or forecasting methods for Wholesale LOB and Wholesale-wide efforts to understand customer complaints. In addition, this role will contribute to senior level presentations and will need to be comfortable aggregating and leveraging data from multiple sources, including internal and external sources. A keen ability to identify and deliver succinct, relevant and impactful insights is imperative.

This role will also partner with other analysts across the Enterprise to continue to drive WF consistency in analytic and reporting structures, as well as explore new innovative thinking/ideas to be leveraged by the team. As such, the successful candidate will have strong relationship building and communication skills, with the ability to effectively collaborate on projects. They will have an analytic curiosity, a strong desire to dig deeper, and the ability to solve complex problems quickly.

  • Specifically, this individual will:*

Work with the Wholesale Customer Excellence team and LOBs to identify analytical needs, define business requirements, identify potential data sources, design reports and analyses, and translate business needs into actionable insights. Additionally, partner with internal technology group(s) to build/enhance databases as needed Influence the data platform that will be necessary to support customer complaints reporting and analysis Influence and identify long term metrics and data needs that will enable an enterprise-wide customer excellence practice Aggregate findings across all LOB’s and deliver a Wholesale-wide view in standardized reporting for customer complaints Define customer excellence management metrics. Find early warnings and create insights that allow for predictive capability regarding complaints and overall customer experience Identify key insights from data to inform Customer Excellence strategies Develop, pilot, and launch new and leading analytic capabilities (voice/text analytics) to generate greater insights from data Provide consultative support on measurement planning for surveys, customer advisory boards, etc on the front end, analysis and outcome measurement on the back end Provide actionable insights and make strategic recommendations to the line of business based on thought-provoking and sound analytics, both proactively and in response to business partners’ requests Identify and bring visibility to cross-LOB analytic opportunities regarding customer excellence. Apply knowledge of business, customers, and/or products/services/portfolios to synthesize data to 'form a story' and align information to contrast/compare to industry perspective.

The preferred location for this role is Charlotte, NC, however Minneapolis, MN and Des Moines, IA will also be considered.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications:

  • 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

  • Extensive knowledge and understanding of research and analysis

  • Strong analytical skills with high attention to detail and accuracy

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5418782&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.