Wells Fargo Business Lending Relationship Associate in Des Moines, Iowa

  • Duties/Responsibilities:*

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

The Cards & Retail Services team helps customers achieve their financial dreams by providing a variety of products across the credit spectrum. We deliver industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo. Our customers all have unique goals and dreams - whether preparing for a home improvement project, shopping for a new sofa or kitchen table or meeting healthcare and dental needs. Others just want a financial tool that allows them to make everyday purchases while earning rewards. Our team works together with groups across the company, including the bankers in our 6,200 banking stores, to provide financing in the form of general-purpose cards, co-branded cards and private-label and industry cards. Our team is 6,700 strong, working in communities across the nation, and focused on doing our very best to help our customers succeed financially.

  • Our Retail Services team* partners with retail merchants to issue private label credit cards to consumers for use at their branch. It's one of the largest entry points for new households into Wells Fargo.

The Business Lending Relationship Associate position is responsible for making effective, right-party contact, outbound, relationship building calls to assigned existing Retail Sales merchants, handling inbound merchant calls, and interfacing with other Retail Services teams. This position will have a focus on the furniture and health industries.

The position is not in a call center environment. The daily job responsibility is being on the phone the majority of the day.

Call goals are 1) ensure adherence to program processes and procedures for all assigned merchants, 2) maintain well performing assigned merchant relationships, and 3) grow volume from under-performing assigned merchants.

Schedule: Monday - Friday, 8am to 5pm

Job duties include:

Provides relationship support for a number of assigned small dealers focusing on volume growth and compliance with close supervision from management. Makes recommendations to management about account disposition. Performs needs analyses with current and prospective dealers; understands dealer and customer needs; builds customer urgency.

Required Qualifications:

  • 6+ months of experience interacting with customers, demonstrated through work, military or education

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

  • Basic Microsoft Office skills

  • Strong time management skills and ability to meet deadlines

  • Strong organizational, multi-tasking, and prioritizing skills

  • Telesales experience

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5438312&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.