Cummins Inc. Service Representative - Critical Systems in Des Moines, Iowa

Service Representative - Critical Systems


Critical Systems Service Representative

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Cummins delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Des Moines, IA for a Critical Systems Service Representative.

Your impact will happen in these and other ways:

Responsible for the entire workflow and successful outcome of each Service event

Works closely with the Field Service Supervisor assisting with and providing resources to complete all service events in a timely manner

Primary point of customer contact, following the Quick Serve process, including estimate creation and acceptance, work order creation, invoicing, etc., while maintaining open communication with both internal and external customers

Responsible for keeping the customer and service group notified of the status of the service event

Assist with Service Coordinator duties as necessary

Completes warranty registration, claims, and responds to warranty claim information requests

Performs on-call rotation as required

Manage work in process to ensure Key Performance Indicators (KPIs) and departmental goals are achieved

Adheres to company policies within group demonstrating fairness and consistency

Fosters an environment that promotes safety, employee satisfaction, and retention

All other duties as assigned by the Customer Support Leader and/or Management


Skills and Experience Required:

Minimum two years of experience in this or a related field or position

Basic knowledge of power generation and/or diesel engines

Customer service skills that demonstrate the company’s Service Excellence commitment.

Prior experience using a computer and keyboard to complete work. Demonstrated proficiency in MS Office tools such as Word and Excel

Organizational and time management skills

Able to multi-task in a fast paced work environment

Ability to communicate technical information effectively

Analytical and leadership skills to make decisions where procedures and processes are not clearly defined


Ability to contribute to system improvement process

Commitment to task and results oriented


Excellent communication skills (active listening, writing, speaking & telephone)

Demonstrated ability to work through conflict and use effective problem solving techniques

Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers


Ability to accomplish organizational goals and obtain results through others

Demonstrated ability to initiate, expedite, and follow through to project completion

Ability to positively react to change in environment, process and people

Ability to delegate to and empower others

Strong work ethic

Understanding of and ability to enforce safety rules and programs

This position will perform a combination of Service Writer, Scheduler, and Planned Maintenance Residual Support duties supporting the Central Region's data center work. This position must be located in Des Moines.

Required Education, Licenses or Certifications:

B.S or B.A in applicable field

Compensation and Benefits:

Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location United States-Iowa-Des Moines-US, IA, Des Moines, Cummins Central Power

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Mar 21, 2018, 3:55:58 PM

Unposting Date Ongoing

Req ID: 180001OG