IBM (Senior) Managing Consultant Customer Analytics (m/f) in DEU, Germany

Job Description

Driving innovation for our clients is the main mission of our consulting business unit IBM Global Business Services. With major transformation underway around Cognitive Computing, Big Data & Analytics, we are looking for experienced consultants to embrace this opportunity with us.

As (Senior) Managing Consultant Customer Analytics, you will be part of our Cognitive Business Decision Support consulting team where you will take leadership for providing methodological and technical subject matter expertise around advanced and large-scale data analysis for customer analytics. This will comprise identification and assessment of advanced analytics use cases on customer analytics like quantitative marketing, campaign analysis and targeting, churn prediction, customer profiling and segmentation, customer sentiment detection, ad optimization, and/or omni-channel marketing. You will apply statistical approaches to analytical problems and own the rapid execution of analyses on structured and unstructured data incl. data preparation, analytical modelling and evaluation as well as advisory on the integration of advanced analytics approaches in customer facing processes, tools and analytical architectures. As part of this role, you will routinely be responsible for leading sales and delivery engagements.

You’ll likely have a MSc or PhD degree in a relevant quantitative field (such as quantitative marketing, statistics, operations research or computer science). In addition, you’ll have multiple years of industry experience in the field of customer analytics – e.g. as consultant, analyst or research scientist - and you’ll be used to working with client business functions on senior levels.

You’ll have in-depth knowledge in relevant advanced analytics methods such as mathematics, statistics, data mining, machine learning, and/or operations research. At the same time, you’ll have a successful track record of applying your expertise to generate business value, a strong understanding of customer analytics related business challenges and you are able to explain analytical insights to a non-technical audience.

Your key skills include:

  • Strong quantitative and analytical expertise that covers quantitative marketing, statistics, machine learning / data mining, experimentation methodology

  • Multiple years of professional experience in applying advanced analytics to customer analytics use cases in one or more dedicated industries

  • Multiple years of hands-on experience in leading advanced analytics tools (e.g. R, Python, SPSS, SAS or MATLAB)

  • Multiple years of hands-on experience in conducting analyses on unstructured as well as structured/ semi-structured data (including appropriate data pre-processing using e.g. SQL and programming/ scripting languages such as Python, Java, Scala)

  • Experience with large-scale Big Data analytics tools (e.g. Apache Hadoop Ecosystem, Apache Spark, Apache Mahout, Apache Flink and/ or Apache Kafka) will be a strong advantage

  • Experience with leading CRM and online marketing solutions (e.g. SalesForce, Adobe, SAP Hybris) will be a strong advantage

  • Strong communication skills and business acumen, including a feeling for data visualization and experience in presenting complex information to business stakeholders in a compelling way

  • Experience in guiding and leading junior team members and project teams.

This is an environment where networking and people skills are extremely important: we’re looking for people who will forge their own relationships, both internally and externally. Do this and you’ll have access to a range of projects and clients unlike any other.

All candidates must be fluent in English and German and should have the willingness to travel.

IBM is market leader in the data & analytics space. We offer a dynamic, innovative and international environment which is fueled by projects with leading clients, unique capabilities such as IBM Research & Development and IBM Watson, and a growing ecosystem of partnerships such as those with Apple and Twitter. If you think you have the skill and the attitude to change the way that business is conducted – IBM is the place for you and will offer you numerous opportunities for growth across the company.

This job is posted by IBM Deutschland GmbH and will be based at one of these locations: Hamburg, Berlin, Cologne, Duesseldorf, Frankfurt a. M., Ehningen near Stuttgart or Munich.

Required Technical and Professional Expertise

  • Bachelor's Degree in Statistics, Operations Research, Computer Science or related fields

  • At least 3 years of experience in applying Statistics/ Data Mining/ Machine Learning methods

  • At least 3 years of experience in conducting customer analytics on structured and unstructured data

  • At least 3 years of experience in advanced analytics tools (such as R, SPSS, SAS or MATLAB)

  • Experience in Relational Databases/ SQL

  • Experience in data processing using Java, Python or Scala

  • At least 3 years of experience in a consulting or analyst role

  • English: Fluent

  • German: Fluent

Preferred Tech and Prof Experience

  • Master's Degree or PhD

  • Experience in Apache Hadoop Ecosystem/ Apache Spark or other emerging “Big Data” technologies

  • Experience with NoSQL or Cloud Data Management

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.