Silgan Credit Collection Assistant in DOWNERS GROVE, Illinois

Responsible for reaching out to customers to collect payment for overdue bills, or other payments. Act as the liaison between creditors and customers and manages overdue accounts.

  • Initiate collection activity on past due accounts via payment reminders, telephone calls and/or e-mails, and document results in Cforia software.

  • Contact Advance Pay customers for credit card or pre-payment options and process the card payments using online software.

  • Communicate issues with other departments, such as Sales, Customer Service or Manufacturing, in order to resolve issues relating to customer accounts.

  • Research and resolve issues when customers short pay their invoices.

  • Generate response to incoming trade reference requests.

  • Run Dun & Bradstreet report and obtain trade references on new customers as requested by Manager, Financial Services.

  • Review Fun & Bradstreet report and obtain trade references on existing customers with nominal credit lines.

  • Serve as back-up to Manager, Financial Services to release Order Holds.

  • Review requested address book changes for accuracy prior to completion.

  • Complete departmental filing.

  • Assist in month-end duties, as requested.

Job Requirements:

  • Associates degree plus minimum four (4) years related experience. Or Bachelor’s degree with concentration in Finance plus minimum one (1) year experience.

  • Ability to operate a personal computer and extensive knowledge in the use of Microsoft Office Software, E-1 and Cforia software.

  • Must have excellent interpersonal communication skills, both verbally and in writing.

  • Works under the general direction of the Manager, Financial Services.

Requisition ID: 9352