Kaiser Permanente Ambulatory Care Department Supervisor, RN in Downey, California

During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient - focused services to members that comply with Kaiser Permanente standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, budgets and staff competencies/development.

Essential Responsibilities:

In assigned area/function, supervises the operations and delivery of patient care services.

Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.

Establishes and maintains effective, collaborative relationships with physicians and other departments.

Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.

Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations.

Acts as patient advocate resolving patient care issues.

Recommends and evaluates processes to improve systems and patient care results across the continuum of care.

Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.

Supervises use and maintenance of equipment, supplies and medications.

Assists managers/assistant managers in developing and maintaining the competency of all department staff.

Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.

Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.

Measuring and improving internal and external customer satisfaction.

Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Basic Qualifications:


Minimum one (1) years of clinical nursing experience in outpatient care required or other relevant clinical experience required


Minimum one (1) years of supervisory or leadership experience required.


Bachelor's degree in nursing or health care related field such as management OR four (4) years of experience in a directly related field.

Graduate of an accredited school of nursing.

High School Diploma or General Education Development (GED) required.

License, Certification, Registration

Current California RN license required.

BLS required.

Additional Requirements:

Demonstrated knowledge of Nurse Practice Act, TJC, and other local, state, federal regulations.

Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Clinical specialization in area of practice (e.g., pediatrics) preferred.

  • Strong clinical skills - Strong Background in Clinical Education - Able to assess departmental needs and prioritize tasks effectively - Demonstrate effective conflict resolution skills (patient and staff conflicts) - Excellent interpersonal skills - Able to manage patient advocacy following ethical practices - Able to foster sound relationships with staff and clinicians - Demonstrate strong leadership skills - Able to initiate and implement projects and follow through Notes: - Flexibility with work schedule


TITLE: Ambulatory Care Department Supervisor, RN

LOCATION: Downey, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.