Oracle Senior Digital Transformation Advisor in Dubai, United Arab Emirates
Senior Digital Transformation Advisor
As an expert in organizational transformation and enterprise implementations, the Transformation Advisor supports the Customer Success Manager and Professional Services team with strategic implementation problems that are blocking success for high value customers. Through discovery, problem identification and resolution planning, the Transformation Advisor helps customers transform their modern marketing and customer experience practices and achieve business success.
The transformation services delivered by a Transformation Advisor are strategic differentiators for the Oracle Marketing Cloud and Oracle CX Cloud. This senior role typically supports our most strategic enterprise accounts with complex marketing and organizational needs.
This is an important customer-facing role within the Transformation Services team, part of the Oracle Marketing Cloud Professional Services Organization. It requires a dedicated senior professional with an exceptional ability to navigate customers’ organizational issues and communicate at an executive level.
The primary responsibilities of this role include:
Working with the Director of Transformation Services to identify opportunities from accounts that would benefit from transformation guidance and to engage with Account Sales. Representatives, Customer Success Managers and stakeholders from the wider Oracle CX organization to position relevant service packages for customers.
Conducting assessments and interviews to understand customer’s current organizational state and issues impeding optimal marketing transformation.
Establishing immediate credibility with clients and within the company; can build consensus and achieve goals through influence.
Ability to review problem situations and to make strategic and tactical best practice recommendations
Developing digital marketing transformation roadmaps for customers.
Quantifying the business value of transformation opportunities.
Delivering transformation services and preparing recommendations related to the people, process, data and technology of customers.
Delivering Transformation Workshops for customers on a number of topics including: Developing a Modern Marketing Center of Excellence; Modern Marketing Skills & Roles; Sales & Marketing Alignment; Marketing Process Optimization; End to End Cross-Channel Campaign Strategy.
Presenting transformation recommendations in a report or presentation format as required.
Leading the strategic engagements with clients on behalf of the Oracle Professional Services and collaborating Oracle Expert, Architecture, Strategic, Technical and Implementation Consultants when required to ensure alignment of service delivery in accordance with set goals.
Monitoring the transformational progress of customers as they progress along their roadmap.
Working with both internal and external partners to identify relevant services offerings when required.
Advocating for product and services enhancements on behalf of customers.
Establishing a reputation as a digital marketing and transformation thought leader by publishing thought leadership content and speaking at events.
Significant experience driving digital transformation, preferably in or for Marketing and Sales departments
Experience in managing or facilitating at least one change initiative within one or more large scale enterprises
A good understanding of the common issues and challenges clients can face when embarking on a digital transformation
Experience facilitating across many departments with senior level executives
Good knowledge and understanding of digital technologies and platforms
Well-developed facilitation skills
Excellent speaking and presentation skills
Strong communication skills
Strong strategic, analytical, and critical thinking skills
Excellent time management and planning skills
Ability to influence and persuade
Bachelor’s or Master’s degree from an accredited college/university
Multi-lingual and/or pan-Europe, Middle East and/or African work experiences
Experience with Marketing Cloud platforms such as Eloqua, Responsys and Maxymiser
Experience with CX platforms such as Oracle Bluekai DMP, Oracle Sales, Social Relationship Management and Service Clouds
Experience of a combination of delivery methods and frameworks, including waterfall, Scrum and Kanban
Management consulting, advisory, professional services and/or Big 4 consulting experience
Experience in supporting business expansion opportunities within existing accounts and bringing on new business opportunities
Proposal development experience including the ability to effectively sell business solutions to clients
Detailed Description and Job Requirements
Drive the change required in organizational structure, culture, processes and architecture to achieve successful digital marketing/customer experience transformation projects.
Drive maximum adoption of Oracle solution and identify/drive service expansion opportunities via high value relationship with the client.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle’s Professional Services. Identify service expansion/up sell opportunities. Provide input into the Transformation Services methodology and direction.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 10 to 15 years of professional experience. Demonstrated experience in package systems implementation (CRM, Marketing Automation, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating models. Industry experience is desired.
: Yes, 50 % of the Time
: GB-GB, UK-London
: NL-NL,Netherlands-Utrecht, DE-DE,Germany-Muenchen, FR-FR,France-Paris, DK-DK,Denmark-Copenhagen, NL-NL,Netherlands-Amsterdam
Detailed Description and Job Requirements
As an acknowledged authority within Oracle, this senior level consulting position is responsible for creating and implementing innovative solutions with industry-wide impact. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet very complex customer needs. Exercises creativity and independent judgment in developing methods, techniques, and evaluation criteria to deliver functional and technical expertise on a wide range of business and technology solutions. Leads experienced consulting teams on challenging projects; works on significant and unique issues. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions. Creates new solution sets based on assessment of industry needs, market demands and knowledge of competitive product offerings.
10 years of experience relevant to this position including 5 years of consulting experience. Management or team leadership experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to lead large teams. Strong influencing and negotiation skills. Ability to travel as needed.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: GB-GB, UK-London
Other Locations: France, AE-AE,UAE-Abu Dhabi, GB-GB, UK-Reading, AE-AE,UAE-Dubai
Job Type: Regular Employee Hire