IBM User Experience Lead , IBM Cloud Garage in DUBAI, United Arab Emirates

Job Description

User Experience Lead, IBM Cloud Garage

Interested in solving complex design problems for the world’s largest technology company? The IBM Cloud Garage is an “Innovation and Transformation” consultancy located in the heart of the start-up community. Our design first organization applies Enterprise Design Thinking and Lean User Experience (UX) techniques to help our clients, large and small, deliver amazing experiences to their customers by helping them identify and build the right app on IBM Cloud. Our fast paced, collaborative, and co-located teams make the IBM Cloud Garage the most exciting place for a designer to be.

At the core of our design practice is the use of Enterprise Design Thinking in a workshop environment to help the team deeply understand the problem and arrive at an innovative solution, that can be tested by building a Minimum Viable Product.

We are looking for designers with a proven ability to guide a team through a Design Thinking workshop and who are able to work quickly to deliver irresistible experiences for mobile and web applications - visual design and/or front-end development experience is a plus. Candidate will understand the principles of reaching human beings through design and making software delightful and intuitive.

Collaboration, and rapid iteration is at the core of the way we design and build products. Garage designers team with other designers and developers to rapidly design and build engaging solutions for client projects in 4 to 10 week cycles.

A design portfolio is required in order to be considered, and your portfolio must showcase your design skills through effective storytelling and a command of Design Thinking principles and best practices. Experience working in a consulting environment is a plus.

The IBM Cloud Platform is a core part of IBM’s cloud strategy. The Cloud Platform is trailblazing new technology and cloud services, business models, user experiences, and with the creation of the Cloud Garage - a new type of consulting services lab. Our clients choosing the Cloud Platform are looking for innovation and agility in how apps are defined, designed, and developed.

The ideal candidate will have:

  • Proven track record of building and leading design teams in a multi-disciplinary environment

  • Ability to “sell” clients on the Garage Method and approach

  • Proven track record of delightful and innovative designs

  • Excellent communication, storytelling, and prototyping skills

  • Ability to conceptualize quickly and present in-progress work for critique

  • Understanding of good design processes, especially IBM Design Thinking and Lean UX

  • Ability to work with the business and business partners to drive the Garage’s design approach on projects

  • Facilitation skills to lead innovation workshops with clients

  • Demonstrate an understanding of agile development practices and have experience working with developers

  • An understanding of interface and user experience design best practices for web and mobility devices


  • Provide support during discussions with prospective clients, help assess design needs for projects, with senior designer, help to scope and craft design portion of proposals.

  • Attention to design detail and the understanding of when and how to apply it

  • Assist in pulling together retrospective presentations to document for the client the value-add of Design Thinking to their specific project.

  • Demonstrated ability to produce quick, low-fidelity sketches and sleek, high fidelity visuals on tight schedules with a ton of initiative

  • Collaborate and continually engage with other designers, developers and architects to iteratively design experiences that delight customers while improving the bottom line

This position could include some amount of international travel, depending on the candidate’s interest in that aspect

Required Technical and Professional Expertise

  • Bachelor's Degree

  • At least 5 years experience (7+ nice to have) in proven track record of delightful and innovative designs

  • At least 5 years experience (7+ nice to have) in user experience design

  • At least 5 years experience (7+ nice to have) in demonstrated skills developing personas, writing scenarios, shaping conceptual product direction, wireframing and storytelling

  • Knowledge of relevant design and interaction tools including Sketch, InVision, Adobe Creative Suite, Axure

  • Readiness to travel 50% travel annually

  • English: Fluent

  • Arabic: Fluent

Preferred Tech and Prof Experience

  • At least 2 years experience in LeanUX and working with multi-disciplinary teams of design, development, and product management

  • At least 2 years experience in project management capabilities

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.