Hilton Guest Services Agent - Conrad Dublin in Dublin, Ireland
Guest Service Agent
Do you want to work for the most recognised name in the hospitality industry? Want to work in one of the best 5⋆luxury hotels in the country? Want countless benefits & career development opportunities? Then come to the Conrad Dublin!
“We are Hilton! We are Hospitality!”
The Conrad Dublin is a 5⋆hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’.
As part of our Front Office Team you will be acting as the face of the hotel and be responsible for ensuring our guests’ stays both begin & end in excellence.
Team GYM – We are the only Hotel in Dublin offering a complimentary Team gym. Opening in Aug 2018, this is very much part of Hilton’s THRIVE initiative where we encourage and support all our team to look after their Body, Mind and Spirit
Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world
Development – Hilton have numerous learning & development opportunities for all. Both abroad and closer to home.
Holidays – 29 days holiday including bank holidays (long service entitlement)
On shift – complimentary meals on duty & uniforms provided
…and so much more including high street retail discounts and discounted dental & health cover.
The Job Role
In your role as Guest Service Agent, you will be responsible for:
Providing a warm welcome to all of our Guests
Assisting Guests with their luggage
Providing a flawless Check-In & Check-Out
Answer any phone queries in a professional & well-informed manner
Making & adjusting Guest reservations
Assisting with any Guest requests, from offering restaurant suggestions to booking tours
The ideal candidate should:
Have experience as in a customer-facing role
Have an authentic passion for hospitality and an eagerness to make Guests’ stays perfect
Possess excellent communication & organisational skills
Have impeccable grooming standards
It would also be advantageous if you:
Have previous Front Office Agent Experience
Have worked in a luxury hotel before
Job: Guest Services and Front Office
Title: Guest Services Agent - Conrad Dublin
Requisition ID: HOT05O4E