Hilton Guest Services Agent - Conrad Dublin in Dublin, Ireland

Guest Service Agent

Do you want to work for the most recognised name in the hospitality industry? Want to work in one of the best 5⋆luxury hotels in the country? Want countless benefits & career development opportunities? Then come to the Conrad Dublin!

“We are Hilton! We are Hospitality!”

The Conrad Dublin is a 5⋆hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’.

As part of our Front Office Team you will be acting as the face of the hotel and be responsible for ensuring our guests’ stays both begin & end in excellence.


Team GYM – We are the only Hotel in Dublin offering a complimentary Team gym. Opening in Aug 2018, this is very much part of Hilton’s THRIVE initiative where we encourage and support all our team to look after their Body, Mind and Spirit

Travel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world

Development – Hilton have numerous learning & development opportunities for all. Both abroad and closer to home.

Holidays – 29 days holiday including bank holidays (long service entitlement)

On shift – complimentary meals on duty & uniforms provided

…and so much more including high street retail discounts and discounted dental & health cover.

The Job Role

In your role as Guest Service Agent, you will be responsible for:

Providing a warm welcome to all of our Guests

Assisting Guests with their luggage

Providing a flawless Check-In & Check-Out

Answer any phone queries in a professional & well-informed manner

Making & adjusting Guest reservations

Assisting with any Guest requests, from offering restaurant suggestions to booking tours

The Candidate

The ideal candidate should:

Have experience as in a customer-facing role

Have an authentic passion for hospitality and an eagerness to make Guests’ stays perfect

Possess excellent communication & organisational skills

Have impeccable grooming standards

It would also be advantageous if you:

Have previous Front Office Agent Experience

Have worked in a luxury hotel before

Job: Guest Services and Front Office

Title: Guest Services Agent - Conrad Dublin

Location: null

Requisition ID: HOT05O4E