Marsh & McLennan Senior Investments Solutions Specialist in Dublin, Ireland


Purpose of the Job


Mercer Fiduciary Management is Mercer’s investment management arm. The European Investment management business was established in 2006 and currently manages assets in excess of $85bn. Investment is via Mercer’s Irish domiciled fund range, which consists of 85+ Irish domiciled sub funds across 4 umbrella structures.

To support the growth of the Investment business this role will sit in the Solutions & Design Team within the wider Investment Operations Team. The Solutions & Design team are responsible for:

Providing broad based support to the design and development of new product and solution initiatives including:

Identifying, researching and responding to ongoing developments in the Funds Industry. Assessing regulatory opportunities and challenges, examples include; MiFIDII, EMIR, Solvency II New markets – assessment of regulatory and local market requirements to enable the sale of Mercer funds in new markets Large client solutions including design and delivery Technical sales support and expertise Operational/product input into RFP’s Assisting with and providing input to sales presentations on operational/product aspects Assessing downstream implications of new products/solutions/services Project management resulting in new solution implementation

Key Areas of Responsibility:

Sales Support

Liaise with the local and regional Sales and Technical sales teams to prepare presentations on all operational aspects from fund structure to operating model. Assist with scoping the operational model and service deliverables. This may involve:

New market entry Related tax and regulatory requirements Large client bespoke solutions Contribute to operational sales effectiveness by establishing relationships with the Sales Team and Consultants and co-ordinating every day interactions dealing with prioritisation, queries and general information sharing. As large clients move from potential to win, liaise with various teams in Dublin to ensure a smooth transition to implementation phase. Work closely with the Chief Operating Officers and Heads of Operations to ensure that all non-standard and/or new processes are sufficiently managed and controlled from a risk perspective. As Mercer enters new markets, provide input and support in all aspects including tax and regulatory requirements liaising with our internal legal and compliance depts. Answer ad hoc requests and assist with special projects as needed; for example, budget process, other sales initiatives. Assistance with the completion and peer review of RFP’s responses ensuring that the appropriate sign-offs from the various subject matter experts are in place. Responsibility for building up capability to respond quickly and professionally to RFP requests

Solutions Delivery

Ensure that the work of the project team is well planned, resourced with the right skills and that all products whether new or changes to existing products are adequately scoped at the outset and delivered on a timely basis with a quality output. Maintain structured reporting and consultation with key stakeholders, updating them as appropriate with progress, costs, risks and issues. Ensure BAU involvement to ensure smooth handover post project completion Attend relevant product meetings and forums to represent projects and drive the necessary decisions/escalations. Recommend and drive forward improvements to processes and practices in line with industry best practice.

Relationship Management

Establish excellent working relationships with operations, client services, sales teams, Investments, Compliance and Legal by ensuring that we have regular feedback sessions with these areas covering items such as service levels, quality etc. Through the use of the project plans, work with each area involved in the product development process to ensure all parties are clear with regard their responsibilities and deliver within the project timelines. Manage the various parties in the product process to work together to achieve all agreed deadlines and that any slippages in the timetable or issues arising are agreed up front and communicated in an agreed manner to the client. Demonstrate a consistent commitment to service quality at all times through individual actions and communications with the team. Producing updates on industry and regulatory developments to inform and support colleagues


Reporting / Key relationships

Reports to Head of team or Senior team member Works closely with other team members Works closely and in partnership with various internal teams across the Investments business, including Operations, Investments, Compliance, Risk, Legal, Sales and Client Services Works closely with team located in other Mercer offices
Works closely with third party service providers as required

Qualifications Experience and skills

Possess a strong understanding of both the asset management and funds industry, including fund legal structures and regulatory frameworks (UCITS and AIFs) and applicable asset management regulations, good understanding of segregated account structures an advantage

Project management - Excellent planning and organisational skills and proven ability to manage complex projects in a pressurised, highly visible and deadline driven environment.

Ability to plan and manage a number of ongoing initiatives simultaneously, working as part of a team and having the ability to work on own initiative as required

Possess a good understanding of the distribution requirements for Irish funds across global jurisdictions, good understanding of Asian and South American local market requirements an advantage

Effective relationship building skills to ensure that you work collaboratively with colleagues across the business

Strong written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.

Good analytical skills to review and analyse information/ situations to identify, articulate the issues on hand and propose solutions.

Positive can-do attitude essential

Ability to work in a dynamic high performing team, supporting your team mates while driving and managing your own projects

Minimum 8-10 years’ experience working within the Asset Management Industry, with a relevant university degree; Core competencies:


Communicates with Impact

Drives for Results

Creates Solutions

Builds and Maintains Relationships

Analytical skills

Develops Self Proficient:

Applies Critical Thinking

Pioneers New Approaches

Develops Business

Coaches Others