IBM Solution Architect : Hybrid Cloud in Dublin, Ireland

Job Description

We are looking for experienced engineers to join our Hybrid Cloud Ops / App Insights Best Practices team to help drive revenue from existing on-prem APM / ITM / Netcool / NOI customer base and support new sales opportunities during the transitional phase to IBM Cloud Private and Cloud Native product development.


  • Actively participate in sales opportunities / PoC - technical sales role such as running PoCs, RFPs, demonstrate use cases, sharing technical expertise, etc.

  • Support and participate at sales, enablement road shows, Think, TUG, Gartner etc.

  • Enable and support the growing Business Partner ecosystem.

  • Bring feedback to the Tribe and engage with the OM / Dev team to improve our offerings (close loop).

  • Design and implement demos.

  • Support customer visits to IBM locations.

  • Customer satisfaction assistance (on-site/off-site visits, web conferences, phone calls).

  • Responding daily to technical questions from customers and IBMers (i.e email,Slack, SameTime).

  • Pro-actively participate in Design reviews with Design team.

  • Attending and feeding back into stakeholder review meetings with the product teams.

  • Be in a position to vocalize the benefits of IBM Cloud Private products to customers. Bring back into the lab the views and opinions of customers on the transition to Cloud Native products.

  • Develop and enhance Best Practices and Redbooks publications for Ops / Appl Insights products.


  • Self-starter who learns new technologies quickly, can multi-task, and has strong analytical skills.

  • Ability to work with customers , build relationships, show the value IBM can bring using technical arguments, diplomacy and by applying technical expertise. Stay engaged and supportive though to the completion of the sales process

  • Deep Technical knowledge of APM or Netcool products is essential.

  • Experience in the following would be preferred : DevOps methodology, Rest API, Containers, Kubernetes; Programming skills: Java, Node.js (javascript), C#; Scripting skills in python, perl and Ansible.

  • Excellent communications skills both written and oral is essential.

  • Good understanding of Cloud technologies and concepts is an advantage.

  • Approximately 25% to 50% travel is likely to be required.

Required Technical and Professional Expertise

Please refer to the Job Description.

Preferred Tech and Prof Experience

Please refer to the Job Description.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.