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Oracle Sales Development & Strategy Director for Customer Experience in Duesseldorf, Germany

Sales Development & Strategy Director for Customer Experience

Preferred Qualifications

Sales Development & Strategy Director for Customer Experience


way customers interact with companies is going through a revolution. How

customers gain awareness, receive advice, transact, expect to be served and

share their experiences is radically different from what was happening only few

years ago. Social networks, mobile, geolocalization, smart devices, artificial

intelligence, mass and real time personalization, wearables are all elements

driving this transformation or are an answer to it. Entire industries are being

disrupted and size or market share are no longer enough to guarantee safety.


strongly believes that only companies that excel in Customer Experience will

win in the marketplace. This is the reason Oracle has invested massively in

R&D and in acquisitions to have the best and most comprehensive Customer

Experience (CX) suite (has been recognized by leading analyst firms and



you want to be part of the team that is bringing the CX suite to market, are

avid for innovation, understand how businesses buy and embrace large transformations

and are experienced in the Customer Experience domain this role may be for


We are looking for professionals that:

  • Have gained experience in customer experience working in consulting companies,

software vendors or as business leaders in companies.

  • Are able to translate CX trends and concepts into relevant value propositions

and go to market strategies

  • Have a passion for innovation for driving change that can be translated in the

ability to influence multiple stakeholders

Why Oracle


workforce is increasingly mobile. Customers are social and digital natives.

Security has never been more paramount. To meet these shifting market demands,

businesses must accelerate their digital transformation, simplify operations,

speed innovation, and hone their competitive edge. Oracle offers a

comprehensive and fully integrated stack of cloud applications, platform

services, and engineered systems.


with Oracle means being on top of innovation supported by $4 billion in annual

R&D complemented by continuous investment in acquisitions to guarantee we

fulfil our promise to our customers of giving them access to best



more information about Oracle, visit or

The role


Sales Development & Strategy Director is responsible for the build,

sign-off and execution of the Go to Market plan for the Customer Experience

(CX) Suite. It requires working closely with the Sales Leaders and other key


Scope of the role:


Define Go to market plan and receive buy in from sales leader


Identifies and influence key local stakeholders (Customer, analyst, Partners,

Influencers) to further increase market share through planning and execution of

activities working closely with other key organizations like marketing and

alliances and channels


Seen as a CX SaaS thought leader in the market


Works with and leverages the appropriate resources and stakeholders in Oracle

for the successful implementation of their plan


Production of local references to support plan


Acts as member of the German demand generation Board


Reports to CX Sales Development leader for North Europe

You will be responsible for:


Develop and drive the Go To Market plan for the Customer Experience Suite


Drive specific sales programs


Support strategic customer engagement; Key contributor to define CX strategy

for Oracle Key Accounts


Engage and provide direction, leadership and motivation to all parties engaged

in the Customer Experience business


Ensure that Knowledge Management occurs in the relevant Industry/Product groups

sharing best practice across including related competence for customer facing



Be able to articulate the CX propositions in the business context of prospects,

customers and partners.


this role you will be accountable for:


The Business Development Plan (GTM plan)


Ensure that plans and activities are understood, agreed and managed


Monitoring and progressing sales campaigns


Maintain an up to date understanding and knowledge of the CX market and

competition in the associated product areas


Maintain an understanding of Oracle’s strategic direction within the Solution

Areas and CX Product Strategy group


Operate in line with Oracle's HR policies and procedures


Operate in line with Oracle's processes and procedures


area you will cover, the position you will hold, the environment in which you

will work are changing at a fast pace: you will therefore want to be thrilled

by facing a certain amount of unpredictability which you will consider as your

chance to affect the future.


will work in matrix organization in conjunction with technical field experts,

management consultants, marketing directors, sales development leads and

product development. The work requires you to travel for customer interactions

while virtually working with the supporting functions.


part of Oracle's employment process candidates will be required to complete a

pre-employment screening process, prior to an offer being made. This will

involve identity and employment verification, salary verification, professional

references, education verification and professional qualifications and memberships (if applicable).

Detailed Description and Job Requirements

Responsible for the identification of relevant new business opportunities and designs "go-to-market" plan to deliver measurable and significant revenues. Pursues sales opportunities in the market, and carries the baton in the beginning of the sales cycle.

A Business Development Representative is assigned to strategic accounts which may be grouped by industry where Oracle has a limited presence. Acts as primary liaison between Consulting, Sales, and Oracle Development for the product

  • s sales opportunities. Generates business opportunities through prospecting mass market programs and leveraging third party partners. Develops and coordinates a worldwide relationship with customers that establishes Oracle as a preferred vendor and optimizes Oracle's sales of product. Executes aggressive strategies and plans to successfully drive the product as the preferred customer selection. Provides account representatives with information on how the product addresses specific needs, and assists account representatives in using Oracle's products to leverage large revenue opportunities. Assists in articulating product message, coordinates technical resources and hands off deals to a successful close.

Acknowledged authority within the Corporation. Acts as a leader of large-scale company initiatives. Viewed by peers as a leader and top contributor and by line management as a key business partner. 12 years of progressively increased responsibilities in sales or sales management. Marketing and business development experience preferred. Proven track record in managing multiple opportunities and ability to negotiate and close complex deals. Ability to determine strategy and tactical plans that deliver tangible results. Strong written, verbal, and interpersonal skills. Ability to Travel as needed. BA/BS degree or equivalent, advanced degree highly desirable.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Sales

Location: DE-DE,Germany-Muenchen

Other Locations: DE-DE,Germany-Potsdam, DE-DE,Germany-Hamburg, DE-DE,Germany-Frankfurt, DE-DE,Germany-Duesseldorf

Job Type: Regular Employee Hire

Organization: Oracle