Transdev Account Manager in Dulles, Virginia


Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. This position performs a variety of cash collection, counting, and reconciliation functions.


  • Reconciling drivers account

  • Dealing with customer service issues like credit card charges.

  • One on one sit down with drivers (counseling)

  • Billing airlines

  • Auditing

  • Record keeping

  • Provide professional and courteous customer service to all drivers

  • Document and report any and all issues with drivers

  • Collect and distribut funds to independent Contractors in regards to lease requests and payments

  • Monitor the parking lot for accurate levels of available vehicle inventory

  • Assign and distribute appropriate keys for the dispatching of all vehicles to drivers

  • Communicate between drivers and GM when needed

Other duties as required.


Education, Licensing, and Certifications :

  • High school diploma or equivalent, such as GED, required.

Experience :

  • 1 to 3 years of experience with customer service preferably with handling money and/or clerical accounting experience

Skills and Knowledge Required:

  • Ability to comprehend, interpret and apply general business procedures.

  • Good written and oral communication skills

  • Ability to work with, analyze and interpret basic computer information with various software applications such as Microsoft Word and Excel.

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

  • Must submit to a drug testing and background check

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • Must be able to pull and lift up to 50 lbs.; must be able to ascend stairs.

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

For more information please visit our website at

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster:

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2018-9167

Position Category Administrative/Clerical/Payroll/HR/Accounting

Internal Code #TOD

Internal Reference 060

Internal Code 3 Ind2

Company/Division Transdev on Demand (TOD)