Allstate Encompass Inside Property Adjuster in Duluth, Georgia

Encompass Inside Property Adjuster

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Job ID :


Location :

Duluth, GA US

Level :

Entry Level Professional

Job Category :


Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Summary

Allstate Insurance Company has an exceptional career opportunity for an Encompass Inside Property Adjuster in Duluth, GA!

Under general supervision, this job is responsible for investigating, negotiating and settling basic and occasionally moderately complex personal property or liability insurance claims in which our Encompass customers are involved, including specialized property insurance claims such as environmental, errors and omissions, litigation, and foreclosures. This individual handles losses that do not require an outside adjuster's inspection and works directly with clients with a focus on customer satisfaction. This individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage, and authorizes payments. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities:

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

  • Summarizes documents and enters into claim system notes

  • Documents a claim file with notes, evaluations and decision making process

  • Handle first notice of loss of water damage claims

  • Investigates, reviews, determines and verifies basic and occasionally moderately complex coverage/policy information

  • Provides coverage explanation to customer

  • Reviews/approves repair estimate

  • Prepares basic and occasionally moderately complex damage estimates

  • Organizes and reconciles bills

  • Conducts fast track estimating

  • Handles ALE (additional living expense) claims as needed

  • Handles contents inventories and basic and occasionally moderately complex contents pricing analysis and prepares claims reports

  • Adheres to applicable compliance standards

  • Negotiates and settles claims in accordance with business unit best practices

  • Conducts subrogation investigations

  • May serve on a committee or project as appropriate

  • May participate in one or more basic or occasionally moderately complex special assignments


  • Minimum of 2 years claims adjusting experience

  • Property adjusting experience preferred

  • Bachelor’s degree preferred

  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy

  • Applies knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

  • Applies broad knowledge of problem solving and preparation of reports for analysis

  • Applies broad conflict management and problem resolution skills in handling internal and external customer relationships

  • Applies broad analytical skills to continuously improve business outcomes

  • Ability to investigate, evaluate, negotiate and settle complex claims

  • Has and maintains all appropriate licenses and registrations for the role per state requirements

  • Bilingual applicants are strongly encouraged to apply

  • Military applicants are encouraged to apply

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.