APi Group, Inc. Service Operations Coordinator in Duluth, Minnesota
Position:Service Operations Coordinator
Company:Viking Automatic Sprinkler Company
Provide administrative support to Service Operations Manager, Project Managers and Department Manager as required.
Answer service phones
Provide training and support to technicians and Service Dept. office users as necessary to ensure smooth workflow and customer satisfaction.
Keep abreast of, and communicate applicable updates and changes as it relates to technical workings of Astea software and add-ons.
Set up new Inspection contract jobs. This includes calling and coordinating with clients.
Clone/Renew PM’s in Astea as required.
Review and process time cards.
Assist with customer invoicing process and act as support to help meet department invoicing goals.
Become well versed in all aspects of ASTEA and supporting the following areas of service:
Provide back-up for Service Coordinator as required.
Support the Service Department’s Standard Operating Processes (SOP’s) and ensure they are followed in all work performed.
Conduct customer service surveys to ensure quality of field work performed.
Actively participate in programs and initiatives designed to enhance the overall good of the company, including sister company support as needed.
Assist in accounts payable and accounts receivable.