APi Group, Inc. Service Operations Coordinator in Duluth, Minnesota

Position:Service Operations Coordinator

Job type:Administrative

Company:Viking Automatic Sprinkler Company

Location:Duluth, MN


Primary Responsibilities:

  • Provide administrative support to Service Operations Manager, Project Managers and Department Manager as required.

  • Answer service phones

  • Provide training and support to technicians and Service Dept. office users as necessary to ensure smooth workflow and customer satisfaction.

  • Keep abreast of, and communicate applicable updates and changes as it relates to technical workings of Astea software and add-ons.

  • Set up new Inspection contract jobs. This includes calling and coordinating with clients.

  • Clone/Renew PM’s in Astea as required.

  • Review and process time cards.

  • Assist with customer invoicing process and act as support to help meet department invoicing goals.

  • Become well versed in all aspects of ASTEA and supporting the following areas of service:

  • Technician/Field Functionality

  • Preventive Maintenance

  • Billing

  • Field Quotes

Secondary Responsibilities:

  • Provide back-up for Service Coordinator as required.

  • Support the Service Department’s Standard Operating Processes (SOP’s) and ensure they are followed in all work performed.

  • Conduct customer service surveys to ensure quality of field work performed.

  • Actively participate in programs and initiatives designed to enhance the overall good of the company, including sister company support as needed.

  • Assist in accounts payable and accounts receivable.