HERC Rentals Field Systems Analyst in East Brunswick, United States
Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.
With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.
We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.
The FS Analyst is an IT generalist with knowledge of a myriad of IT systems and solutions. Knowledge of the WAN, LAN, Server, and Desktop architecture is expected. General knowledge of software systems, databases, client server architecture, and infrastructure management tools is also expected. An understanding of the current Infrastructure Services – Service Portfolio and processes is required.
A solid background in user support and troubleshooting is critical as this position involves dealing with a large, and often changing, number of day to day issues which arise in supporting the information technology requirements of HercRentals branches and personnel.
Along with this IT knowledge, it is imperative that the incumbent understands HercRental's business goals and management's objectives and priorities. The incumbent collaborates to develop methods and processes for supporting the large and diverse user community’s technology needs within the constraints of the business requirements and the Infrastructure Services Portfolio of offerings.
Good project/time management skills are essential to manage the response to the multitude of requests and issues, while working on longer range business needs in a rapidly changing technical environment. The ability to respond quickly when financial, manufacturing production, or maintenance systems are involved is important.
Act as communication conduit between Branch Managers staff, Infrastructure Services Delivery Team, and support Divisional IT Teams.
Sole point of contact representing Infrastructure Field Services.
Address and resolve IT concerns and needs of branch user community.
Attend Branch/Department Staff meetings as needed to communicate our goals and address concerns.
Responsible for carrying out overall branch IT infrastructure plan.
Responsible for maintaining Service Level Agreement with the branch and for setting staff expectations.
Attend Meetings as required by the local branch and management: For Example: Group conference calls, Infrastructure Change Management conference calls, Branch Change Management conference calls, Safety Meetings.
Occasional travel (up to 25%) as required to field locations to attend face-to-face group meetings and project meetings.
Oversee onsite IT contractor’s activities at the branches.
Works with the staff to develop improvements to the support processes.
Provide business analysis and consulting functions for assessing user application requirement.
Take responsibility when appropriate for technical leadership for projects that impact the local site
Act as technical liaison for rollout of applications and technologies to local site
Act as technical liaison with vendors who supply purchased products/services to verify compliance and stability at local site
Overall coordination of local resources for project execution and facility support including Turnaround infrastructure.
Process resolution issue tickets pertaining to branch field locations
BA/BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered
Conditions of Employment
10+ years IT experience related to IT Infrastructure support services
Must have a general understanding of all product and service needs (switches, routers, patch panels, cabling, and data ports), and must maintain knowledge of changing technologies
Experience working with both long-haul and local exchange carriers providing network services (data, voice, internet, and wireless)
Experience implementing and tracking service level or metrics reporting
Experience developing processes and implementing policies and procedures
Ability to work on projects that range in size, complexity and duration
Project management experience
Strong Communications skills: Written, Oral and through Presentation materials
Working knowledge of ITIL (IT Infrastructure Library) and ITSM (IT Service Management)
Experience with IT Supplier Relationships
Knowledge of supplier relationships and tactical plan implementation
Demonstrated proficiency with MS Office Software suite of products
If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!
Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.