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American Water Sr Lead Operator in East Palo Alto, California

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states. To learn more about American Water and additional career opportunities, visit

Primary Role

Under general supervision of the Chief Water Operator / PM, this position is responsible for providing water utility service to customers in East Palo Alto, Ca. and to maintain / perform duties on a variety of equipment and / or appurtenances in the water distribution system / water treatment facility. You will be directly responsible for the general maintenance and efficient operation as well as perform other related functions assigned or as they become apparent. Duties will include regular / emergency situations with or without immediate supervision such as locating underground utility / repairing water leaks, performing investigations, collection of water samples for compliance, clearly recording data, reading water meters, inspections, various repairs of residential water services such as water meter replacements, replacement of meter stops, fire hydrant repair and other similar duties, maintaining our interconnections, PRV stations, etc., all while maintaining the highest level of customer service and professionalism. Operations of our water treatment facility in which water is blended with ground and surface water, filtered, dosed, blended and produced. Knowledge of dosing, bulk chemicals, reading analyzers and working in this type of environment is a plus. Able to work Oncall, rotating basis and be able to respond within 30 minutes

Key Accountabilities

  • Performs maintenance of the water system. Performs assigned general duties as assigned. Maintains, calibrates hand-held, on-line monitoring equipment as required and collects water samples. Performs valve exercising, etc.

  • Independently reads meters. Performs work orders associated with meter change out and repairs in a safe and timely manner.

  • Takes and records system operation readings according to daily schedule.

  • Maintains daily logs, records system operating data as required in logs and operations software.

  • Follows company’s Environmental, Health, and Safety Policies and report unsafe conditions. Effective, timely, and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.


  • Able to use tools associated with the trade

  • Read gauges and meters.

  • Prepare and maintain accurate paperwork such as records, logs, orders, surveys and routine reports as directed.

  • Able to perform accurate mathematical calculations related to this position.

  • Good communication skills will all levels.

  • Perform standardized water process control, monitoring, and compliance sampling and testing.

  • Working knowledge using mechanical skills, for making repairs to process equipment, piping, motors, etc.

  • Ability to respond to emergencies within 30 minutes

  • Capable of lifting and/or carrying 75lbs. or more on a frequent basis. Walking up and down stairs and long distances. Carrying, climbing, and working from ladders, kneeling, bending and stooping. Working in confined areas. Ability to wear a respirator or SCBA as required.

  • Hands-on experience in light duty electrical power systems and instrumentation calibration and use.

  • Excavation equipment, digging, trenching, backfilling

  • Some computer skills; MS Word, MS Excel and SCADA systems.


  • Collect water samples for analysis by state lab

  • Meter box installation

  • Knowledge of the techniques, equipment and materials used in the mechanical maintenance and repair of related equipment and systems.

  • Possesses knowledge of well operation and maintenance.

  • Specifically, but not limited to knowledge of methods and precautions in storing and handling chlorine and other industrial chemicals.

  • Knowledge of health and safety regulations


  • High School graduate or California recognized education equivalency certificate. College course work and / or degree in biology, chemistry, environmental science or engineering curriculum are desired.

  • Must possess a valid California driver’s license.

  • California Water Distribution Grade 2 (able to acquire within 1 year, 12 months, from date of hire). Additional trade specific courses are desired.

  • 1-3 years in operation of water distribution system operation, maintenance and repair.

Licenses & Certifications

  • Water Distribution Grade 2 at time of hire (or be able to obtain within 1 year).

  • Must possess a valid California driver’s license

Work Environment

  • Less than 5% travel.

  • Employee may be required to work indoor or outdoor work during seasonal heat and cold or other adverse weather conditions.

  • Must be physically able to complete necessary tasks while wearing an approved respirator as required, as some required work may have potential for exposure to harmful contaminants, environments, noise, etc.

  • Must be able to lift 75 pounds, unassisted

  • There will be some weekend, holiday and overtime work as needed, including on-call assignments


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.