Oracle Customer Success Manager in Edison, New Jersey
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
As an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), the Technical Account Manager (TAM) is a highly-experienced consulting position responsible for delivering technical services and solutions with product-wide impact.
Leads the delivery of services that helps to ensure success of customers implementations by reducing risks and by employing leading practices A TAM ultimately aids in maximizing customers long-term success with their investment in Oracle NetSuite.
Analyzes customer requirements from both functional and technical viewpoints to help ensure Oracle NetSuite solutions meets the customers objectives by combining industry leading practices, product & technical knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology accessing expertise both within the TAM department and throughout the Oracle NetSuite GBU.
Recommends and justifies changes and enhancements to Oracle NetSuite functional and technical process flows to meet very complex customer needs. Exercises creativity and independent judgment to deliver functional and technical expertise on a wide range of business and technology solutions.
Draws upon and coordinates resources from the larger TAM team and other resources to deliver services. Seamlessly works to enable partner and professional services teams to ensure customer success. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise both directly and leveraging resources from the broader GBU. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions.
Minimum of 8 years of experience relevant to this position including 4 years of functional and technical consulting experience. Management or team leadership experience preferred. Requires strong communication and consultative skills. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to lead large teams. Strong communication, influencing and negotiation skills.
Functional Skills and Experience include:
Functional ERP consulting experience is required. NetSuite ERP experience is a plus. Solid understanding of common business & accounting processes (Order to Cash, Procure to Pay, etc) is required
Experience with Retail and eCommerce (POS and Webstores) NSPOS and/or SCA a plus.
Technical Skills and Experience include:
Firm understand of SAAS/Cloud delivery architecture is required (must be able to identify, and explain architectural tiers, components and functions of each)
Solid understanding of SDLC including common practices for source code management, version/change control, testing and release processes along with common IDEs and Source Code management tools is highly desired
Experience with performance and scalability topics is strongly desired. Must be able to identify and speak to factors that affect transactional performance, throughput, and scalability. Identify and speak to strategies for vertical and horizontal scaling.
Understanding of Oracle database or other relational databases and factors that contribute to performance of databases and queries is highly desired
Understanding of leading practices to be able to consult with customers on characteristics and design of high performance, robust integrations is highly desired
General Skills and Experience include:
Must be an expert communicator and be able to lead demanding enterprise customers even in difficult situations
Must possess strong analytical and synthesis skills to identify and resolve complex functional and technical issues
Title: Customer Success Manager
Location: United States
Requisition ID: 19001L6Z
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