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AT&T Senior QA Project Manager, Wireless Offer Decisioning in El Segundo, California

AT&T Marketing Technology Team is looking for a forward-thinking, innovative and unusually talented quality assurance individual to join us in our El Segundo, CA offices. This position will be the last line of defense for the decisioning logic that underpins Wireless offer presentation strategy across various channels. The candidate will be working on a visible-high, fast pace, work hard, play hard team that partners with Wireless product owners and cross functional business teams to ensure changes in the decisioning platforms are implemented accurately per our strategy and policies; determining the right offer unique to each customer at their specific interaction.

The successful candidate will:

  • Write, distribute and execute test cases for iterations of Wireless Marketing offers strategy via decisioning

  • Maintain and execute regression testing of the decisioning system to ensure consistent quality

  • Execute testing of decisioning system changes implemented by Tech Dev (UAT)

  • Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent

  • Develop and build decisioning logic to meet Marketing offer strategy requirements

  • Document and maintain development standards for ongoing decisioning logic changes

  • Work closely with teammates to determine process improvements related to our decisioning platform and governance process

  • Maintain process flow documentation for decisioning logic changes from ideation to production through Share Point and project management systems

  • Consolidate information and present to senior management in a clear and concise manner

  • Understand and effectively communicate business requirements of projects to Technology teams and be able to assess whether the systems delivery will meet the business requirements

Minimum:

  • 5+ years of Marketing Technology or related, relevant Technical experience.

  • Strong problem-solving and analytical skills, including a qualitative and quantitative skill set.

  • Experience with marketing database, digital and orchestration technologies ex. Adobe, Pega, Unica. These technologies will be leveraged when executing marketing offer strategy via decisioning logic.

  • Programming experience with SQL, Python, or similar data analysis language required. Data analysis is needed to validate decisioning logic transactions and identify trends or potential issues with the logic strategy.

  • Experience with programming languages and logic development ex. C, Java, PHP. Background in programming concepts and algorithms will be essential when translating the offer strategy into decisioning logic.

  • Experience with Retail or Call Center CRM systems. Offers are presented in CRM systems such as Oracle, Salesforce, and Clarify. Knowledge of these systems is needed to confirm the decisioning logic is executing and presenting as expected.

  • Proficient with reading and understanding XML transactions. XML transactions are leveraged to simulate the decisioning logic via API request with variable attributes. The subsequent XML responses are evaluated to confirm the logic is executing as expected and the correct offers are presented.

  • Experience in Agile methodology.

  • Experience in creating and documenting business requirements.

  • Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc.

  • Demonstrated ability to analyze complex issues and design appropriate solutions.

  • Ability to manage heavy workload, accommodate change and adapt accordingly. Experience delivering results in a fast moving, challenging environment.

  • Excellent communication skills, including ability to tailor communication to audience to achieve desired results.

  • Proficiency in standard MS Office applications.

  • Occasional travel required. (up to 10%)

Preferred:

  • Bachelor’s Degree in computer science, information systems, data science or other technical area

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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