Pearson Enrollment Support Specialist - Higher Education in Elk Grove Village, Illinois

Enrollment Support Specialist - Higher Education

Description

Summary

The Enrollment Support Specialist facilitates prospective students through the enrollment process for bachelors, masters, doctoral and certificate programs. The Enrollment Support Specialist will work in conjunction with the enrollment advisor team to support the prospective students through the admissions process to include registration completion. In this position, you will demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.

  • Manages mature, active pipeline of student prospects.

  • Communicate with prospective students via call, emails, chats and faxes regarding the Program.

  • Advise prospective students using a consultative process.

  • Guide prospective students through the enrollment process with the goal of helping them start their academic classes.

  • May actively promote multiple programs.

  • Effectively follow departmental lead management guidelines for all student prospects.

  • Utilize database tools to efficiently track each interaction and the progress of all assigned student prospects.

  • Achieve daily efficiency metrics pertaining to Speed to Completion, Call Volume, Talk Time, Quality interactions, and New Registrations as established by the Director of Recruitment Services and/or the AD of Recruitment Services and Recruitment Managers

  • Effectively communicate industry trends, quality of student prospects, and program updates for appropriate cross-functional and departmental team members.

  • Actively participate in weekly meeting rhythms to discuss performance data, prospective applicant concerns, at risk students and creative solutions to enhance program / EA performance and conversions.

  • May lead or contribute in a significant way in one or more aspects of an initiative or project.

  • Conduct a self-audit to ensure efficiency and consistency of database.

  • Monitor application process to ensure effective communication in tandem with application deadlines.

  • Implement an email cultivation strategy designed to re-engage student prospects that have fallen to inactive statuses.

  • Maintain minimum standard data base audit scores.

  • Review previous term’s conversion metrics to forecast future enrollment metrics

  • Update data base system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.)

  • Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week.

  • Partners with Student Support to identify At –Risk student, manage the student handoff and new student orientation process.

Qualifications

Qualifications

  • 4-year degree from an accredited institution preferred,ORappropriate combination of education and experience

  • Minimum 3 years sales experience (in Higher Education or Admissions preferred)

  • Exemplary verbal and written communication skills

  • Ability to work one (1) evening during the week

  • Ability to work Saturday as business needs dictate

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Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-IL-Elk Grove Village

Work Locations: US-IL-Elk Grove Village-150 Northwest 150 Northwest Point Blvd 3rd floor Elk Grove Village 60007

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Nov 20, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1811489

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.