Oracle Systems Analyst 4-Support in Encino, California
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelors and Masters degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
ORACLE'S ADVANCED CUSTOMER SUPPORT (ACS) SERVICES
SENIOR ORACLE APPS DBA - TRAVEL 75%
The following skills are requested and essential for this role.
Demonstrate the knowledge of overall Oracle Database 12c
RAC/GRID Control ( install, upgrade, tuning)
Administer product set and comfortable with installation configuration
Demonstrate knowledge of migration and upgrades
Present Product offerings to customers
Demonstrate advanced product knowledge by building and showcasing best
Understands the different levels of logging/setup and ability to analyze
Contributes to internal distribution lists
Present routine training classes to support staff and to customers as needed
Demonstrates Beginner Level in at least 1 cross-functional products and components
Support and troubleshoot advanced configurations
Perform/build 2 brown bag classes for support per year
Leads a team for Assessments
Leads proof of concepts projects
Performs Advisory role in key projects, tasks and engagements
The following skills are pluses for this role:
Oracle Real Application Clusters
Oracle Enterprise Manager 12c
Oracle Solaris 11 System Administration
Oracle SuperCluster with the virtualization (zones) configuration
Title: Systems Analyst 4-Support
Location: United States
Requisition ID: 17001E5V