TeleTech Client Account Partner, Contact Center Technology - Remote / Telecommute in Englewood, Colorado

TTEC, formerly TeleTech, is seeking an Account Director to join our Technology Services team. This is a telecommuting opportunity with client site travel requirements.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

We are currently seeking an Client Account Partner to join our team. In this role you will be a member of an engagement management team and have overall responsibility and accountability for the delivery of our Cloud and Premise Based Contact Solution technology engagements, as well as developing relationships with client executives and growing and expanding accounts at one or more of our large clients.

This is a Director or Executive Director level role (based on your experience) with key accountability and thought leadership responsibilities.

For one or more of our clients, your key responsibilities will be:

  • Successful delivery activity management within client accounts

  • Building and maintaining executive-level client relationships across business units over an extended period of time

  • Account financial activities, including accurate revenue forecasting, invoicing, project contribution margin, account contribution margin and expense management

  • Partnering with others in TTEC (such as sales executives and subject matter experts) and introducing them into the account to assist in growing the account presence

  • Establishing solid TTEC references and success stories at the account

  • Developing, managing and coaching senior consulting resources at TTEC into effective leaders

  • Establishing and building vendor and partner relationships within the account

Skills/Experience you will bring:

  • 7 to 10 years experience in one or more TTEC key subject areas - contact center technology and implementation, contact center operations strategy and business process development

  • Leading at least one large multi-functional systems integration program within a global 2000 company utilizing Cisco UC or like technologies

  • Systems Integration Consulting and consulting leadership, either in a consulting firm or within a business unit of a corporation that provides services to other business units

  • Growing a professional services account over time, and persevering through economic cycles

  • Developing creative solutions for client problems and leading project teams through the implementations

  • Managing client expectations effectively and partnering with clients to understand and manage their business practices

  • Strong understanding of CRM solutions, Customer Experience SaaS solutions and the required capabilities to achieve business results

  • Complex, large-scale project management experience, leading those projects to completion

  • Ability to travel up to 35%, or more depending on client commitments

  • BS, BA or MIS Degree

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.

What We Offer:

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives

#LI-BB2

Job: *Information Technology

Title: Client Account Partner, Contact Center Technology - Remote / Telecommute

Location: CO-Englewood

Requisition ID: 029SS