Comcast Manager 1, IT Support in Englewood, Colorado

Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.


-Responsible for overseeing and supervising the day-to-day operations of complex technical support operation functions in our Comcast Denver Metro Region.

-The candidate will participate in the day to day support of our Comcast internal customers at various sites. Function includes staff management, analytics reporting, network support and general enterprise computing.

-Supervision of a multi-tiered IT team across multiple sites and providing coaching, mentoring and daily guidance as required.

-Additional duties include recommendation of various hardware and software products and configurations.

Core Responsibilities

-Ideal candidate will have 10-15 years experience supporting the following technologies; Client Operating Systems, Server Operating Systems, Desktop/Laptop hardware, Server hardware, Mobile (Blackberry/iOS/Android) hardware and software

-Expert in leading support staff at various levels in completing BAU tasks as well as leading projects of a technical nature.

-Significant experience with escalation support as well as reporting support analytics to management on a recurring basis.

-Daily management of Support Ticketing queues including assignments, escalations, tracking and customer expectation management.

-Experience with network support including Cisco/Juniper switches and Avaya

-Intermediate Active Directory management including account creation, password resets and group administration.

-Strong written and interpersonal communication skills, with both technical and non-technical audiences

-Strong customer service skills in working with clientele via telephone, email, or web capable tools to address their needs expertly in a timely fashion

-Regular, consistent and punctual attendance. Must be able to work nights and weekends as required.

-Ability to troubleshoot effectively

-Ability to prioritize and handle multiple tasks simultaneously

-Ability to work independently and/or as part of a team

-Ability to lift 50 lbs

-Other duties and responsibilities as assigned.

Education Level Bachelor's Degree or Equivalent

Years Experience 10-15 years work experience in Information Technology or related field

Comcast is an EOE/Veterans/Disabled/LGBT employer