TeleTech Principal Project Manager - Customer Experience Center Operations - Remote in Englewood, Colorado

Principal, Project Manager - Global Project Management Services

TTEC is seeking a seasoned Principal Project Manager, Global Project Management Services to join our Customer Management Services team. This is a work from home position, and the successful candidate can be located anywhere in the United States or Canada!

The Principal of Global Project Management Services (GPMS) is directly responsible to independently manage the deployment of projects on a global scale; including but not limited to new or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities include presales support, new business due diligence and/or project requirement gathering engagements.

The Principal of Global Project Management Services is expected to employ their well-rounded experience, functional knowledge, outstanding communication and leadership skills, attention to detail and sound judgment to plan and accomplish critical business and departmental objectives within a diverse range of business environments. This position requires very minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams.

Essential Duties & Responsibilities:

% of Time

Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process to: Act in a primary liaison and oversight level project management capacity, serve as client point of contact, build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

  • Risk identification and mitigation

  • Escalation and change management

  • Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience

  • Build, manage and maintain master project documentation

90%

Partner with internal teams, stakeholders, senior executive level parties and external clients to support the pursuit of new or expansion business opportunities through deployment strategy design, core operational component input build, project management service cost estimation, client presentation and contractual requirement input support as required. Support business requirement gathering, project scope definition, serve as liaison between functional groups to ensure project objectives are clearly defined and executed.

5%

Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives. Take an active role in departmental improvements such as tools, templates, processes. Other duties as required.

5%

Job Specifications:

Yrs of Experience

  • BA/BS or equivalent relevant experience

  • Experience in a formalized project management role leading the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale. Capable of effectively facilitating meetings and developing and executing detail oriented project plans and deliverables.

  • Experience in the call center and/or business process outsourcing industry

  • Experience with client facing, senior and executive level management communications and formal presentation delivery

  • Experience with project management and word processing software, spreadsheet and flowcharting applications

(MS Project, MS Office, Excel and Visio)

Preferred Experience :

  • Project Management Certification: Project Management Professionals (PMP)

  • Operational management experience within a call center production environment strongly preferred

5-7

5-7

5-7

5-7

Additional Specific Duties & Responsibilities:

Must be available to travel domestically and internationally as required based on business need.

Must effectively support varied time zones as required based on business need.

What We Offer:

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Opportunities for flexible and remote schedules

  • Rich wellness program and health incentives

/ /

/ Lead Everyday - Do the Right Thing - Reach for Amazing - Seek First to Understand - Act as One - Live Life Passionately /

/

/

/

/

/ Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech. /

/ /

/ /

/ Employment Requirements : TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. /

Job: *Project Management

Title: Principal Project Manager - Customer Experience Center Operations - Remote

Location: CO-Englewood

Requisition ID: 029P5