TeleTech Senior Contracts Manager in Englewood, Colorado
TTEC is seeking a Senior Contracts Manager or Contracts Attorney to join our Legal team supporting Global Operations at our Headquarters in Englewood, Colorado.
What you’ll be doing:
Provide contract review, drafting, and negotiation support for TTEC’s business process outsourcing, technology and consulting businesses. The successful candidate would work in partnership with the sales and operations teams to close complex and simple business engagements for multinational clients and provide enthusiastic support for deals ranging in size from $1M - $100 M in annual contract value. The role would support the entire business acquisition and delivery process from NDAs and RFPs through master services agreements and scope of work definition, to contract interpretation and change management. Although the successful candidate will work under the guidance of the Chief Counsel, Global Operations, they would ‘own’ the entire contract life-cycle from the early stages through approvals in accordance with TTEC policies.
The key objectives of the role are to be an informed partner and a primary point of contact for a business segment or vertical and help to secure and deliver business by achieving balanced contract terms reflecting best practices in the industry and market appropriate cost/risk allocation. The role presents significant opportunity to grow and learn from senior-level attorneys as well as highly experienced and tenured teammates.
The successful candidate would partner and collaborate with subject matter experts in the legal, finance, human capital, IT, and Information Security departments to make sure that negotiated arrangements appropriately reflect regulatory, business delivery, and financial compliance requirements.
In addition to business segment/vertical support, the successful candidate would maintain and update contract templates and processes, stay current on best practices in the business, support contract due diligence acquisition activities and provide other support to the Legal team and his/her business segment clients as required.
This is a client facing position that requires excellent communications skills (oral and written), and ability to work in a fast-paced, multi-cultural, multitasking, team environment. A successful candidate would be positive, outgoing, collaborative and enthusiastic, always looking for ways to develop creative solutions, add value, learn and grow with the needs of the business.
While based in the company’s headquarters in Englewood, Colorado, the role may support clients around the globe and the successful candidate needs to be flexible and available to support her/his clients on their timeline in their time zones.
What skills you’ll need:
A minimum of 4 years’ experience in complex contract drafting and negotiations. Work with large global organizations is a plus.
Outsourcing, technology, services or consulting experience a plus.
Proven oral and written communications skills.
Advanced computer and tools skills, including MS Word, Excel and PowerPoint.
Experience with an automated contracts management system is a plus.
Ability to think and to work independently with minimal supervision.
Ability to work on multiple projects in a fast-paced environment with tight deadlines.
Detail oriented, high degree of professionalism.
Bachelor’s degree is a must. J.D. or other relevant advanced degree is a plus, but not a requirement.
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions.Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.
What We Offer:
Competitive compensation and bonus structure, 401K company match, tuition reimbursement
Mentoring and on the job training
Global career mobility, professional development, employee recognition programs
‘Dress for your Day’ philosophy, opportunities for flexible and remote schedules
Cafeteria, fitness center, dry cleaning, postal services, covered parking
Rich wellness program and incentives
Access to local discounts in Denver for services and entertainment venues
Social activities including Boo at HQ, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer./
Job: *Legal / Compliance
Title: Senior Contracts Manager
Requisition ID: 02561