The Hertz Corporation Director, Vendor Management Organization in Estero, Florida
The Director, Vendor Management is responsible for maintaining transparency of information critical to daily decisions to the organization and for collaborating with all necessary parties within the Division and Regions. The incumbent will ensure tactical decisions to meet the strategic objectives and goals of the Company. The incumbent will make business presentations to Senior Leadership to support existing and growth potential.
Directs the development, implementation and maintenance of policies, performance programs, contracts and tools to manage service quality for vendors engaged in all aspects of Car Rental Operations related work.
Delivers consistent communication of standards, policies and procedures to vendors to enable regulations compliance. Directs and defines quality audit team responsible for auditing vendor performance across multiple lines of service to ensure quality operations, regulatory compliance and adherence to service level agreements.
Facilitates vendor performance through station leadership, defining the methodology and applying program elements developed. Leads and directs planning, project oversight and implementation of airport transformations.
Develop vendor performance management tools and vendor training protocol.
Review and evaluate service performance to identify opportunities and process change actions for improvements.
Ability to travel up to 40% of the time.
Must have people management experience.
The key result areas are:
Manage projects to ensure targets and deadlines are achieved
Gather information from subject matter experts and Unit Leaders as needed to assist management in meeting goals and objectives
Consolidate information and conduct analysis as needed
Develop reporting model and develop presentations
Collect data from all Hertz systems and conduct trend analyses, Both Quantitative and Qualitative
Collaborate with all levels of management on recommendations
Communicate findings with backup as needed
Support field management with interactions across all functions
Bachelor’s degree or extensive operational experience
Bachelors or Master’s Degree Preferred
High level operations and project management experience
Proven knowledge of competitive sourcing third party supply/vendor management including contract negotiations and service standard
Proven track record of success
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Labor & Employment laws
Ability to Manage Diverse Project
Analysis and report modeling experience
Ability to interface with multi-faceted, cross-functional teams
Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
Strong Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Flexible and able to adapt to changes
Excellent oral and written communication skills
Passion for Customer Service & Stakeholder Success
Agility & Adaptability
Trust & Integrity
Uses Insightful Judgement
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 151626
# Positions 1
Category RAC Operations
Division WHQ - Estero - Only
Position Type Regular Full Time