The Hertz Corporation IT Field Services Hertz Development Program Analyst in Estero, Florida
The IT Field Service Development Program provides a unique opportunity to rotate through the business while building an outstanding career foundation in a global function.
The key responsibilitiesandaccountabilities for the incumbent are to:
IT Field Service Development Program is a fast-paced intensive program utilizing a balance of both on-the-job and classroom training. The program provides the analyst with a foundation of knowledge and gives them exposure to all the different facets of the business. This 18-month rotational program includes exposure to field and corporate operations to include applicable experience in many areas within our IT End User Computing group.
Key Responsibilities and Accountabilities
Complete the IT Field Service Development Program core rotations of:
IT Support for the Corporate Headquarters
IT Support for the Hertz Technology and Administration Centers in Oklahoma City
IT Support for Hertz Local Edition (HLE) aligned with a Regional IT Service Delivery Partner
IT Support for Hertz Airport Rent-A-Center (RAC) aligned with a Regional IT Service Delivery Partner
Learn how to oversee/manage IT systems, technology, and vendors that supports various business segments and staff functions, including rental operations, administrative services, and the company headquarters
Learn the critical milestones and vendors involved with setting up a new HLE or RAC location
Learn how to address escalations and critical outages that impact our retail operations
Learn how to provide guidance for equipment orders and technology solutions
Learn how IT integrates into and collaborates with the various business functions and operations
Work in a fast-paced environment, while providing helpful IT service that enhances Hertz’s success
Complete Green Belt Certification with project completion related to department of rotation
Meet performance goals and objectives set by upper management and determined upon accepting position
Report on progress of goals and objectives
Monitor performance progress with leaders and key mentors
Maintain monthly meetings with assigned mentor
Effectively communicate the strategic mission of all projects supporting the advancement of the organization
Makes suggestions on improving work procedures and elevate concerns of development program to provide optimal operational efficacies
All Hertz IT Infrastructure and Applications teams
External IT partners for IT services, hardware, telecommunications, etc.
Facilities and Construction Teams as well as applicable suppliers/contractors
RAC and HLE Regional Operations Teams
Senior Management Team
Various Airport Technology Vendors (Fuel Island, Gold Boards, Slotters, Security Cameras, Kiosks, Network, Telecom, etc.)
All Hertz IT Users (employees, contractors, consultants)
Bachelor’s Degree in Business or a related field required
Minimum GPA of 3.0 preferred
Master’s Degree in Business or a related field preferred
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
Enterprise IT Services and Project Mgmt Experience
Strong analytical and organizational skills
Ability to multi-task, be flexible and adapt to change
Strong time management and organizational skills are required
Must have a valid driver's license, be 20 years of age, with an acceptable driving record
Excellent communication techniques
Global & Cultural Awareness
Basic IT Service Mgmt (ITIL)
Working knowledge of IT Systems (networks, computers, mobile devices, etc.)
Demonstrate good written and oral communication skills
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills.
Demonstrate professionalism and interpersonal skills.
Detailed orientated High Time management.
Customer service orientation.
Show a high level of ownership, accountability and initiative.
Ability to influence and lead others without formal authority.
Proven experience of working well within a team.
Ability to work flexible shifts including weekends and holidays; and work overtime as required.
Assist with special administrative projects when needed.
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Passion for Customer Service & Stakeholder Success
Agility & Adaptability
Trust & Integrity
Uses Insightful Judgement
Geographically mobile for three years, including the two-year duration of program and the year following program graduation is required
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 160451
# Positions 2
Pos. Category Information Technology
Division WHQ - Estero - Only
Position Type Regular Full Time