The Hertz Corporation Senior Director Sales Commercial Quality and Governance in Estero, Florida
The primary missions of the Senior Director, Sales Commercial Quality & Governance are:
Lead the development and refinement of commercial quality processes for global sales, including delivering commercial excellence at all stages of the customer lifecycle: New Opportunity/Renewal Opportunity, Quality, Customer Solution/Value Proposition, Negotiation and Close/Account Relationship.
Implement and lead a customer-centric contract approval process, workflow, outputs and decision quality; ensure continuous improvement plans are activated and risks to Hertz mitigated.
Build a manage a high performing commercial contracts team – analysts, administrators, blackbelt, etc.
Develop and manage operating mechanisms that further leadership visibility to all necessary information in ‘best’ commercial business decision making; improve organization transparency to deals.
Design and implement with VP Sales Strategy & Operations a business operating system to increase sales organization understanding of impact of deals (individually and collectively) within the Hertz portfolio.
Develop strategy with VP Sales Strategy & Operations for the positioning of Hertz in deal negotiation, in support of sales team success in achieving growth – revenue, margin and customer/partner satisfaction.
Support VP Sales Strategy & Operations with insights and ideas as a key contributor to sales strategy.
Partner with Sales Strategy & Operations leadership team peers and VP Sales Strategy & Operations to enhance performance reporting analytics, sales technology/CRM, sales effectiveness, customer experience and segment/channel strategy.
Additional responsibilities and core functions include:
Liaise with teams across the organization (Revenue Management/Pricing, Finance, Marketing) as well as with external consultants, customers and partners. Identify and champion projects that will have commercial and business impact.
Stay current on segment/channel portfolio and market, competition, and trends including analyzing current commercial tactics, concepts, practices and procedures
Key result areas:
Develop, implement, and measure contract and pricing processes to ensure on-time delivery of customer-centric solutions
Ensure salesforce effectiveness and contract decision making is on time, and in the best interest of the Hertz portfolio, as we serve our customers and partners.
Develop and implement processes to ensure the Sales organization meets overall financial targets
Develop and implement processes to maximize value to our customers – B2B, partners, associations, inbound, retail indirect, replacement, ES, government, etc.
- Undergraduate degree in business, finance, engineering or similar field
- 10-15 years of professional experience within retail, travel, hospitality with a focus on sales, finance, pricing, quality. Other industries acceptable if able to demonstrate relevant correlation
Demonstrated ability to work in, across, and with large teams
Demonstrated project management experience for a broad range of topics and scope, including experience in large scale project management
Established track-record of influencing stakeholders from other functional areas with limited formal authority
Excellent written and verbal communication skills. Comfort communicating across all levels within the organization
Effective organization and time management skills with ability to work under pressure and adhere to project deadlines.
Advanced Microsoft Suite product knowledge (e.g., Powerpoint, Excel)
Proven verbal and written communication
Job ID 151639
# Positions 1
Pos. Category Sales
Position Type Regular Full Time