Kaiser Permanente *Telephone Service Representative - Fairfax VA in Fairfax, Virginia

Assists members to obtain medical service by scheduling primary care and selected specialty appointments for centers and providers. Assists physicians with initiation and execution of Telemedicine appointments, faxing prescriptions and referrals, as needed. Assists members to obtain medical service by scheduling primary care and selected specialty appointments for centers and providers as assigned.

Essential Functions:

  • Receives phone calls and verifies identity and eligibility of callers.

  • Understands members' request and schedules appointments for medical treatment.

  • Puts documentation in the medical record according to established workflow.

  • Transfers calls to medical advice nurse when indicated.

  • Provides information about location of medical centers, pre-appointment preparation, and related member benefit information.

  • Assists members to select a personal provider and pre-enrolls callers as needed.

  • Makes changes to callers' address, medical center, or other demographic information as needed.

  • Makes outbound calls and receives calls to /from new members and new Medicaid members to onboard them to Kaiser Permanente's insurance.

  • Schedules video conferencing meetings for members with Telemedicine Appointments. Assists Telemedicine providers by faxing prescriptions and referrals, as needed. Initiates on-line meetings and provides introduction of member to Telemedicine physician.

  • Performs other related duties as directed.

Schedules will be determined at time of interview based upon current open positions.

Basic Qualifications:


  • One (1) year of experience in a high volume customer service capacity required.


  • High School Diploma or equivalent required.

License, Certification, Registration

  • N/A.

Additional Requirements:

  • Proficiency in the use of applicable computer software.

  • Effective interpersonal and communication skills.

  • Ability to type 35 words per minute.

Preferred Qualifications:

  • Experience in health care preferred.

  • Knowledge of medical terminology preferred.


TITLE: *Telephone Service Representative - Fairfax VA

LOCATION: Fairfax, Virginia


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.