Northwell Health Coord Strategic Alliance Dev in Forest Hills, New York

Req Number 001Y52

Job Category Human Resources

Job Description

As a Strategic Alliance Development you will advance the strategic vision, goals and objectives of the Health System related to patient quality, safety, flow and experience through employee engagement and the promotion of Labor and Management Partnerships in Collaborative Care Councils. You will collaborate with the Senior Director and Hospital executives to understand needs and support strategies and initiatives through effective council management and facilitation. You will also serve as a resource, trainer, group facilitator, informal mediator, and change agent

Responsibilities Include:

  • Serves as champion of the labor-management collaborative effort in the hospital; including overseeing the development of project team charters, providing orientation, training and coaching of co-leads and members, facilitating team meetings, verifying workforce input/involvement in projects, and assisting in monitoring the implementation and institutionalization of changes.

  • Supports process improvement and efficiency projects through the development of effective partnerships and strong relationships with 1199 Labor Management Project representatives, hospital leadership, council co-leaders and members.

  • Partners with appropriate representatives of the 1199 Labor Management Project to oversee the successful execution of the “Goodness of Fit” test to objectively identify co-leads for collaborative care councils.

  • Ensures teams have specific, measurable, attainable goals and advise teams in the development of sound and effective metric tracking methodologies.

  • Ensure that all newly developed initiatives have sustainability plans in place to promote integration into department/unit culture and minimize drift behavior.

  • Assists in developing and maintaining forums for two-way dialogue in the hospital, where news, information, and issues can be shared and discussed.

  • Oversees work-plans and progress on joint projects. Provides necessary administrative support including coordination of resources and follow-up, training, information and facilitation of project team meetings.

  • Assists the management team-work with pilot projects and to create greater worker participation in evaluating, redesigning, developing and implementing processes within departments. Develops best practices with managers and supervisors for implementing participatory work systems.

  • Develops formal reporting structure to ensure executive leadership is kept informed of project progress and trends in improvement metrics.

  • Responsible for working with hospital leadership to identify trends, strengths and opportunities in employee engagement unit/department specific survey results and promote change and improvement around these metrics.

  • Teaches and develops training programs related to the strategic alliance, including but not limited to meeting skills and tools, understanding and managing conflict, performance improvement, goal setting, Thomas Kilmann Instrument education, bracketing etc.

  • Serves as a liaison between the Center for Learning and Innovation, Forest Hills Hospital Leadership, 1199 Labor Management Project representatives to ensure consistent communication and execution plans around all aspects of education related to the program.

  • Serves as member of the Labor Management Council (LMC).

  • Continuously seeks to develop enhanced skills around facilitation including but not limited to Six Sigma and Lean methodologies (CAP, FTD) and serve as a resource to the council members in the application of these methodologies.

Qualifications

  • Bachelor’s Degree in Business Administration, Health Care Administration or related field, required. Master’s Degree, preferred.

  • Minimum of five (5) years progressively responsible experience with labor (union) management, strategy development, initiative implementation, initiative sustainability practices and group facilitation, required.

  • Proficiency in Microsoft Office, required.

  • Keeps current on nationally recognized best practices related to the patient experience and employee engagement through attending conferences, webinars, and other educational opportunities as well as through effective networking with regional and national healthcare facilities.