Verizon Service Manager in Fort Belvoir, Virginia

What you’ll be doing...

You will manage a diverse team of (5) Field Technicians and Sub Contractors for installing, repairing and maintaining Outside Plant and Inside Plant, copper and fiber services for our customer. Safety, quality issues, workforce performance, feedback and training will also be a focus of your position. You will be leading your team to find ways to improve business results every day.

  • Lead, motivate develop and coach your field technicians.

  • Develop action plans to migrate service issues.

  • Remove barriers and solve problems to help your team be productive.

  • Provide liaisons between the customer and technicians or contractors that are working for you.

  • Perform supplemental (I&R) technician duties as necessary.

  • Responsible for the maintenance of fleet vehicles located at Fort Belvoir.

  • Responsible for tool inventory.

  • Prepare monthly status reports for Government meetings.

  • Requires to be on call rotation and the willingness to work nights and weekends.

What we’re looking for...

You’re organized, motivated and detailed oriented, and known for sound Judgement. You solve problems creatively and constantly looking for ways to improve processes. You’re comfortable holding people accountable for their performance and their adherence to policy. You are able to inspire and engage diverse groups to do their best work.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Three or more years of relevant work experience.

  • Telecommunications experience including installing, maintaining, repairing voice and data, circuits and alarms.

  • Eligibility to obtain and maintain a government issued security clearance.

  • Two or more years of supervisory experience.

  • Valid Driver’s License.

Even better if you have:

  • A degree.

  • Active Government issued Secret clearance.

  • Understanding of the Fort Belvoir infrastructure, protocol and customers.

  • Understanding of the NetPlus Program and (FPLL) Full Product Line List used to quote surveys, cost estimates and service orders.

  • Knowledge of LGS/Nokia OC192, OC12 & DMX Extend background.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 478168-1A