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Chenega Corporation Client Support Administrator in Fort Lee, Virginia

Client Support Administrator

Fort Lee, VAJoin our Talent Network

Chenega Technical Innovations is currently seeking talented individuals to add to our Talent Network.

Summary: TheClient Support Administrator is responsible for providing advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.

Duties and Responsibilities:

  • Perform Tier III problem resolution on the telephone with users as well as walk the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.

  • Provide expertise for the resolution of technical problems, troubleshootproducts and modify products to customer requirements.

  • Provide expert and second tier technical support for the installation and repair of complex systems and outages.

  • Review system and configurations to ensure successful implementation of services into production.

  • Maintain system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.

  • Partner with developers and engineers to reduce reoccurring incidents.

  • Provide consultative assistance during off hours as needed.

  • Assist in developing continuous process improvement for support tools, troubleshooting techniques.

  • Collaborate and assist R&D in the testing and optimization of product support techniques and tools.

  • Communicate to appropriate internal personnel of issues at a particular account.

  • Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.

  • Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.

  • Determine the troubleshooting workflow and organize support priorities.

  • Determine severity and complexity of a reported issue and escalate to the appropriate specialist.

  • Provide training to customers.

Minimum qualifications:

  • High school diploma/GED required

  • 3+ years’ of experience with Client Support Administrator to include, but not limited to, the following:

  • Experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the Microsoft Office Suite 2013+ (including Word, PowerPoint, Excel and Access).

  • Strong base of experience in troubleshooting and resolving desktop related issues or user problems.

  • Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and establishing file permission attributes.

  • Good understanding of and experience with general connectivity issues in LAN/WAN/Internet environments.

  • Advanced understanding of TCP/IP.

  • Experience in creating and modifying documentation for technical processes and procedures.

  • Must have the following Certifications: Security + CE (Baseline IA); MCSA WIN 10 (CE Certification).

  • Secret Clearance with a T3 Investigation required

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