Chenega Corporation Computer Systems Analyst I – Technical Support Specialist in Fort Lee, Virginia
Computer Systems Analyst I – Technical Support Specialist
Fort Lee, VAJoin our Talent Network
Chenega Technical Innovations is currently seeking talented individuals to add to our Talent Network.
Summary: TheComputer Systems Analyst I – Technical Support Specialist is responsible for providing advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
Duties and Responsibilities:
Perform Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
Possess a wide range of in-depth skills.
Provide expertise for the resolution of technical problems, troubleshoot products and modify products to customer requirements.
Provide expert and second tier technical support for the installation and repair of complex systems and outages.
Review system and configurations to ensure successful implementation of services into production.
Maintain system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
Partner with developers and engineers to reduce reoccurring incidents.
Provide consultative assistance during off hours as needed.
Assist in developing continuous process improvement for support tools, troubleshooting techniques.
Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
Communicate to appropriate internal personnel of issues at a particular account.
Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
Determine the troubleshooting workflow and organize support priorities.
Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
Provides training to customers.
High school diploma/GED required
3+ years’ of experience with Computer Systems Analyst I – Technical Support Specialist to include, but not limited to, the following:
Experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the Microsoft Office Suite 2013+ (including Word, PowerPoint, Excel and Access).
Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and establishing file permission attributes.
Experience in creating and modifying documentation for technical processes and procedures.
Experience with scheduling, operating and administering multiple conference rooms and associated conference room equipment.
Experience configuring and troubleshooting multi-functional devices.
Experience configuring and troubleshooting wireless devices (i.e, cellular phones, MiFi hotspots, air cards, etc).
Must have the following Certifications:
Security + CE (Baseline IA)
MCSA WIN 10 (CE Certification).
Secret Clearance with a T3 Investigation required.
Join our Talent Network
- Chenega Corporation Jobs