Sunbelt Rentals KAST Coordinator in Fort Mill, South Carolina

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

JOB DESCRIPTION SUMMARY

As a Key Accounts Service Team Coordinator, you will deliver optimum customer service in line with Company policy and Partnership Agreements in a way that builds and promotes Sunbelt’s reputation for exceeding the customer’s expectations.

DUTIES & RESPONSIBILITIES• Manage all Strategic, National and Key Account customer orders and queries in accordance with Company Policy and Partnership Agreements.• Improve revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional rental and sales requirements• Communicate effectively with the “owning” Profit Center to ensure effective delivery and/or special needs requested by the customer.• Improve on Marketing Strategies by effectively logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose.• Manage all customer issues in accordance with Company Policy and the Partnership Agreements.• Manage all customer complaints and route complaints quickly to the Team Leader and/or Director when there is difficulty in resolving their issue(s) effectively and on a timely basis.• Communicate effectively with Strategic, National, and Key Account Managers on their customer’s activity, and ensure that the customers’ requirements are being delivered in accordance to their Partnership Agreement.QUALIFICATIONS

  • Preferred 1+ years of Rental Industry experience.

  • Preferred experience with AS400 or WYNNE operating systems.

  • Equipment knowledge preferred.

  • Good working knowledge of the construction industry.

  • Previous experience in a customer service role (OSR, CSR, PCM, etc.)

  • Communicates clearly and concisely

  • Demonstrates effective listening skills

  • Embraces Change and acts on suggestions to improve processes and service levels.

  • Demonstrates the ability to effectively utilize Sunbelt’s point of sales system (Wynne).

  • Maintains a strong customer service ethic, by demonstrating a positive approach toward the customers’ needs.

  • Must be a strong team player and enjoy supporting others to “get things done”.

  • Demonstrate strong organizational skills paying close attention to details in order to minimize mistakes.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing

Gear up for an exciting career!

Sunbelt Rentals is one of the largest equipment rental companies in North America. Backed by a national network, Sunbelt successfully services a variety of customers - from those in the commercial, residential, industrial, municipal, and specialized service industries, to weekend do-it-yourselfers. Sunbelt’s extensive fleet exceeds $4.0 billion and includes general construction equipment, industrial tools, pumps and power generation equipment, trench shoring, scaffolding, remediation & restoration equipment, and more.

Specialty Divisions and Market Segment Focus:

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

  • Climate Control Services

  • Industrial Services

  • Tools & Equipment

  • Oil & Gas Services

  • Pile Driving Services

  • Pump & Power Services

  • Scaffold Services

  • Remediation and Restoration

  • Flooring Solutions

  • Facility Maintenance

Sunbelt Safety & Training:

Central to our company’s policies and practices is our focus on the safety of our customers and employees. We offer comprehensive safety programs dedicated to scaffolding, aerial work platforms and forklifts. In addition, all Sunbelt employees undergo mandatory worker safety programs administered by location managers and those who operate company vehicles complete a safe driving program. Learn More

Why Work Here?

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. A career with Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

We are proud to offer the following benefits:

  • Health Insurance

  • Dental/Vision coverage

  • 401(k) plan

  • Paid Holidays and Paid Time Off

  • Tuition Reimbursement

  • And many more

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran