Sunbelt Rentals Strategic Customer Support Rep - Pump & Power in Fort Mill, South Carolina

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

JOB DESCRIPTION SUMMARY

A Strategic Customer Support Representative-Pump and Power serves as the first point of contact for many of our customers, whose purpose is to understand the customers’ needs, provide equipment solutions, negotiate and close the deal (rental or sale) and process the customer’s contract. The primary goal of this position is to maximize sales revenue, exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability, and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.

Position Responsibilities:

  • Learns all technical aspects of equipment, function and appropriate applications to be able to effectively sell Pump and Power products and services.

  • Supports large scale assigned accounts by serving as the Single Point of Contact for the customer and customizing turn key solutions for their unique needs.

  • Supports the after-hours mission critical program, serving as the liaison for key strategic national customers

  • Offers direct customer Accounts Receivables Support by investigating discrepancies, invoice correction, rebilling, and working toward a mutually agreed upon solution

  • Presents large project support assistance by aiding the customer on all projects, start to finish. This includes addressing equipment needs, project quoting and negotiation, proposal submission, as well as partnering with local PCs for dispatch timelines along with point of contact identification.

  • Serves The Emergency Response Team by addressing natural disaster event needs, including contract writing, freight & fuel management, as well as post-event invoice auditing

  • Serves as the Single Point of Contact for specialty product requests, including load bank, ground protection and generator support. Provides assistance in choosing the appropriate equipment, as well as any needed technical support.

  • Works with third-party vendors in supplying customers with outside freight, fueling services and electrical contractors.

  • Initiates new accounts for various customers by setting up primary, as well as secondary accounts and appropriately meeting all needs.

  • Close sales from inbound inquires and perform outbound telemarketing calls to potential customers by marketing company product lines, and offering value-added services.

  • Determine/understand customer equipment needs through qualifying and needs assessment.

  • Working in a consultative role, provide tailored solutions to meet unique requirements of the customers by presenting key selling points, features and benefits.

  • Provide customers with expert advice on equipment selections, operation and maintenance.

  • Prepare proposals, negotiate contracts with customers for the sale or rental of Pump and Power products/services and closes the deal.

  • Persuasively up-selling ancillary drivers by recognizing opportunities and explaining benefits.

  • Secure equipment by checking availability; communicates effectively with the "owning" Profit Center and schedules delivery and pick up of equipment.

  • Process reservations/orders, administer rental contracts, including on and off rental dates and contract terminations with accuracy and detail.

  • Handle customer complaints in a professional manner by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to the satisfaction of the customer.

  • Complete all NRA transactions including locating equipment, creating rental contracts, setting up delivery of equipment, and updating the portals for each job.

  • Will be required to be on call at least 1 week per month for after hour service and NRA transactions.

  • Complete all sales invoices.

  • Learn and understand Key service related issues with our equipment so you are able to respond to customers' needs by being able to offer trouble shooting solutions over the phone.

  • Follow up on all Hot Quote and Denso leads.

Requirements:

  • Team player

  • Positive and professional demeanor over the phone

  • Strong listening, written and verbal communication skills

  • Excellent organization and follow-up skills with heavy attention to detail required

  • Ability to effectively work on multiple assignments in the fast paced environment

Education & Experience:

  • Two (2+) years of experience in a customer service role

  • Strong sales skills and customer service focused

  • Computer proficiency with MS applications. Wynne experience a plus.

Physical Demands:Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Gear up for an exciting career!

Sunbelt Rentals is one of the largest equipment rental companies in North America. Backed by a national network, Sunbelt successfully services a variety of customers - from those in the commercial, residential, industrial, municipal, and specialized service industries, to weekend do-it-yourselfers. Sunbelt’s extensive fleet exceeds $4.0 billion and includes general construction equipment, industrial tools, pumps and power generation equipment, trench shoring, scaffolding, remediation & restoration equipment, and more.

Specialty Divisions and Market Segment Focus:

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

  • Climate Control Services

  • Industrial Services

  • Tools & Equipment

  • Oil & Gas Services

  • Pile Driving Services

  • Pump & Power Services

  • Scaffold Services

  • Remediation and Restoration

  • Flooring Solutions

  • Facility Maintenance

Sunbelt Safety & Training:

Central to our company’s policies and practices is our focus on the safety of our customers and employees. We offer comprehensive safety programs dedicated to scaffolding, aerial work platforms and forklifts. In addition, all Sunbelt employees undergo mandatory worker safety programs administered by location managers and those who operate company vehicles complete a safe driving program. Learn More

Why Work Here?

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. A career with Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

We are proud to offer the following benefits:

  • Health Insurance

  • Dental/Vision coverage

  • 401(k) plan

  • Paid Holidays and Paid Time Off

  • Tuition Reimbursement

  • And many more

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran