IBM Process Analyst for Automation (m/f) in Frankfurt, Germany

Job Description

IBM Global Business Services (GBS) is the world's largest consulting services organization and the leading digital reinvention partner to transform enterprises across multiple industries through cognitive. GBS provides clients with business transformation and industry expertise, and the ability to translate that expertise into integrated, responsive, innovative business solutions. GBS provides consulting services covering the complete process chain from strategy consulting through to the construction, implementation and operation of technical and commercial solutions.

We are looking for high calibre individuals to join our Cognitive Process Services (CPS) practice, working as Process Analysts for Automation.

CPS combines process, people, and technology transformation with an outsourced delivery model to create significant client business value. Our solutions provide service to clients using a mix of on-shore, near-shore and off-shore IBM delivery centres.

IBM Process Analyst helps our top-tier Clients deal with their most complex business and technical issues. In business consulting, business analytics & optimization, business process design, systems integration and application design and management, our analysts transform the businesses of our Clients by developing innovative solutions.

An ideal Business Process Analyst would be a client-focused person with strong background in business processes as a delivery/transition manager, SME or process lead. We are looking for somebody able to combine analytical, functional and interpersonal skills, who can quickly adapt to a constantly changing business environment and at the same time has or is gaining quickly experience with the newest automation technologies in the market.

As an Business Process Analyst you’ll be working in a team-oriented environment that offers variety and intellectual challenge. You’ll team up with other talented professionals in an innovative and supportive workplace. You’ll learn valuable skills and enjoy unparalleled career, training and educational opportunities, with financial and other rewards linked to your growth and performance. Among your tasks will be advising Clients during challenging transitions, supporting change management and driving process improvements.

Scope of responsibilities:

  • Evaluate business processes in co-ordination with the clients

  • Adapt proposed solutions to individual requirements

  • Proactively identify potential risk and issues

  • Apply a range of quantitative and qualitative analytical techniques to rigorously identify client issues and synthesise analysis into clear, sound recommendations

  • Identify automation potential by leveraging the different technical solutions like RPA (e.g. Blue Prism, AA, UIPath) and Cognitive

  • Confidently deliver presentations to internal and external clients

  • Plan, organize and structure own work and that of Analysts to manage time and effort effectively within project budget / profitability expectations

  • Support stakeholders and project teams by accurately translating business requirements into proposed solutions

  • Analyze Client’s business process and identify potential improvements

  • Extract intellectual capital from engagement work and actively share tools, methods and best practices across projects

  • Search for opportunities for cost savings and increased efficiency

  • Propose IBM tools and solutions

  • Closely cooperate with sales/solution/transition teams

  • Fluent German in spoken and written

Required Technical and Professional Expertise

Background in Business Process Consulting 5+ years of experience in Operations or Process Improvement Experience in transition/change management/continuous improvement as an asset Previous experience in a consulting/business analysis as an asset Ability to cooperate with different departments/stakeholders Strong analytical skills, allowing to get a quick and accurate understanding of Client’s business processes Strong German and English communication skills

Preferred Tech and Prof Experience

Passion for learning and taking new challenges Strong team player with a critical, yet result-oriented and positive attitude Ability to challenge the status quo and drive improvements Strong analytical, interpretive and problem solving skills, including the proven ability to interpret large amounts of data, some of it ambiguous, and translate it into concise rational output that includes recommendations based upon core findings Ability to manage and reconcile input from various stakeholders both on IBM and Client side Excellent client facing skills with experience of international engagements. Ability to clearly articulate the value and rationale of the proposed solution in written, presentation and oral formats

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.